Customer Service Trainer at O.Peenice Adio Enterprises

O.Peenice Adio Global Enterprise, based in Lagos, Nigeria, is a registered business specializing in thesales, supply, and distribution of general goods, general merchandise, and general contracting services. Registered with the Corporate Affairs Commission (CAC), the enterprise operates in areas such as manufacturing, warehousing, and sales executive roles.

We are recruiting to fill the position below:

Job Title: Customer Service Trainer

Location: Lagos
Employment Type: Full-time

Responsibilities

• Develop digital and print educational material (e.g. videos and manuals)
• Organize classroom-style seminars about product features and sales techniques
• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
• Identify individual and team skills gaps
• Schedule regular training sessions (e.g. monthly or quarterly)
• Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
• Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
• Coordinate mentorship programs for new customer service representatives
• Assess the impact of each educational course on staff performance and client satisfaction
• Maintain updated records of training curricula and material.

Requirements and skills

• BSc Degree in Education, Human Resources or relevant fields
• Work experience as a Customer Service Trainer or similar role
• Experience in sales or customer service positions is a plus
• Knowledge of Learning Management Software (LMS)
• Familiarity with interactive learning activities
• Excellent communication and presentation skills
• Additional certification in training is a plus.

Salary
N120,000 - N200,000 monthly.

Application Closing Date
24th March, 2026.