Customer Care Representative at a Power / Energy Firm - The Vault Recruitment

The Vault Recruitment - Our client, a power / energy firm, is recruiting suitable candidates to fill the position below:

Job Title: Customer Care Representative

Vacancy Code: LIG002
Location:  Ikeja, Lagos
Employment Type: Hybrid  (1 Week Onsite / 1 Week Off)

Job Summary

• Our client is seeking a customer-focused and proactive Customer Care Representative to handle customer inquiries, resolve issues, and ensure a positive service experience.
• The ideal candidate should be responsive, organized, and able to deliver timely support in a hybrid work environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other channels
• Resolve customer complaints promptly and professionally
• Provide accurate information about products and services
• Maintain records of customer interactions and feedback
• Follow up with customers to ensure issue resolution and satisfaction
• Escalate complex issues to the appropriate department
• Support daily customer service operations

Requirements

• Minimum of OND (or higher qualification)
• At least 1 year of experience in customer care or a related role
• Strong communication and interpersonal skills
• Ability to handle customers professionally and calmly
• Good problem-solving and conflict resolution skills
• Basic computer skills (Microsoft Office, CRM tools are a plus)
• Proximity to Ikeja, Lagos is an added advantage.

Application Closing Date
15th March, 2026.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Please read carefully before applying.