Platform Operation Lead at Oda

Oda is a B2B e-commerce platform designed to empower stores of all sizes by seamlessly connecting them with dependable suppliers. From small kiosks to large supermarkets, Oda simplifies the process of ordering, stocking, and exploring new products to help businesses grow. The platform prioritizes efficiency and accessibility, creating a streamlined shopping experience for merchants. Oda is committed to supporting business success through innovative solutions.

We are recruiting to fill the position below:

Job Title: Platform Operation Lead

Location: Ajah, Lagos
Employment Type: Full-time

Key Responsibilities
Strategic Operational Leadership:

• Output: A clear, scalable operating model aligned to product and growth strategy.
• Own go-to-market execution to support near-term launches and long-term geographic and category expansion
• Lead operational budgeting, capacity planning, and resource allocation aligned to growth priorities
• Shape and evolve the end-to-end operating model to support sustainable scale.

Product Launch & Customer Activation:

• Output: Products go live in the market with measurable activation and early retention.
• Own the operational path from MVP to live customer usage
• Drive onboarding, activation, conversion, and early retention through defined lifecycle metrics
• Remove operational blockers that prevent products from gaining adoption momentum
• Voice of the Customer & Product Signal
• Output: Clear, prioritised customer signal driving focused product iteration.
• Act as the operational voice of the customer into Product and Engineering
• Translate on-ground insights into prioritised, actionable product inputs
• Ensure customer feedback loops are closed after changes are delivered.

Operational Playbooks & Feedback loops:

• Output: A repeatable launch and learning rhythm that accelerates adoption
• Define repeatable playbooks for product launch, activation and support
• Design fast feedback loops between customers, operations, and product teams
• Initiate, design, and own operational solutions and workarounds (including manual processes and SOPs) to unblock execution and adoption, independent of product or engineering timelines.

Platform Operations Execution & Scale:

• Output: An operations function that scales adoption without introducing friction
• Lead the Platform Operations function to support growing product usage
• Scale customer touchpoints while maintaining execution speed and quality
• Govern third-party vendors with clear accountability, metrics, and escalation paths.

Team Leadership & Capability Building:

• Output: A durable operations team aligned to customer and product success
• Build, structure, and develop a high-performing operations team
• Establish clear ownership, accountability, and decision rights
• Ensure operations acts as a force multiplier for product outcomes.

Executive Collaboration & Risk Management:

• Output: Leadership alignment, execution readiness and controlled delivery risk
• Represent operations at the leadership level for platform initiatives
• Translate strategic direction into executable operational plans
• Proactively surface risks, dependencies, and trade-offs with recommendations.

What we are looking for?

• 8 – 12 years of experience in operations, product delivery, or platform roles, with at least 3+ years in a leadership position
• Proven experience turning MVPs or new products into real customer adoption through operational execution.
• Experience in high-growth startups or tech companies, with strong understanding of the challenges of scaling operational teams and systems
• Demonstrated ability to operate with autonomy and sound judgment in senior operational roles
• Proven track record of managing cross-functional product launches and tech-driven initiatives
• Strong prioritisation and decision-making capability across competing demands
• Experience partnering with C-suite stakeholders in environments requiring independent leadership and execution ownership
• Strong leadership skills with experience managing and growing teams
• Deep familiarity with product development cycles, vendor management, and rollout across across launch, adoption, and expansion phases
• Excellent project management, communication and stakeholder management skills, especially at the C-suite level
• Highly structured, execution-focused, and thrives in fast-paced environments.

Desirable Experience:

• Experience in fintech, SaaS, platform or multi-sided marketplace businesses
• Background in compliance-heavy environments (e.g. financial services, logistics, e-commerce)
• Exposure to ERP/CRM integration, digital transformation, or operational process design.

Application Closing Date
16th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: sandra.o@oda.com.ng using the job title as the subject of the email.