Junior Software Implementation & Support Consultant at Atib Services Limited

At Atib Services Limited, we are a highly professional software company leading in the provision of standard computer services ranging from Accounting solution, Software development and Computer Guidance Services. As a member of Institute of Software Practitioner of Nigeria (ISPON), provision of affordable, reliable and efficient Software solution is our primary objective.

ATIB Services Limited is a business partner to Sage Pastel South Africa. We are indeed committed to nurturing information technology to future height with service that is qualitative, fulfilling, and affordable and can also stand the test of generations to come. ATIB Services Limited currently serves over 60 customers in various states in Nigeria and outside Nigeria.

We are recruiting to fill the position below:

Job Title: Junior Software Implementation & Support Consultant

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are seeking a motivated and detail-oriented Software Implementation & Support Consultant to support software implementation projects and provide ongoing client assistance post go-live.
• This is an entry-level role ideal for candidates with 1–2 years of experience in software support, SaaS environments, IT services, or business systems.
• The role focuses on assisting with implementation activities, system configuration, user support, and ensuring a smooth client experience.
• You will work closely with senior consultants and cross-functional teams while building expertise in our software platform and client workflows.

Key Responsibilities
Implementation Support:

• Assist in software implementation projects for new clients
• Participate in discovery sessions to understand client processes
• Support system configuration and setup
• Assist with data imports and system testing
• Help prepare documentation and go-live materials

Post-Implementation Support:

• Provide first-level functional support to clients
• Troubleshoot system usage issues and escalate when necessary
• Support clients with configuration adjustments and minor updates
• Maintain accurate documentation of client requests and resolutions.

Client Training & Communication:

• Support user training sessions and onboarding activities
• Create and update user guides and FAQs
• Communicate clearly with clients regarding system functionality and best practices

Internal Collaboration:

• Work with senior consultants on complex implementations
• Coordinate with technical teams for issue resolution
• Contribute to internal process improvements

Preferred Qualifications

• B.Sc / HND in Computer Science / Accounting
• Experience working with business software (ERP, CRM, HRIS, etc.)
• Basic understanding of databases, reporting, or data imports
• Familiarity with Excel or data analysis tools
• Exposure to client-facing roles
• Bachelor’s degree in IT, Business, Computer Science, or related field

Core Competencies:

• Customer Service Orientation
• Analytical Thinking
• Technical Aptitude
• Process Understanding
• Time Management
• Team Collaboration

Ideal Candidate Profile
The ideal candidate:

• Is eager to learn and grow into a senior consultant role
• Is comfortable working with both systems and people
• Can explain software functionality in simple terms
• Takes ownership of assigned tasks
• Is proactive and solutions-oriented.

Application Closing Date
31st March, 2026.

Method of Application
Interested and qualified candidates should send their CV to: admin@atibservicesltd.com using the Job Title as the subject of the mail.