Field Recovery Officer at ICS Outsourcing

ICS Outsourcing Limited is Nigeria’s leading Outsourcing Company and Business Support Solutions provider. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO to all kinds and sizes of business. Value added services to our client’s has is our desire. We have a reputation for satisfying and surpassing our client’s expectations. We are one of the Top indigenous Companies in Nigeria to work for. Outsourcing in Nigeria, Outsource To Nigeria, Top Companies in Nigeria, Nigeria, outsourcing company in Nigeria, top outsourcing company in Nigeria, top, list of outsourcing company in Nigeria, outsourcing firms in Nigeria.

We are recruiting to fill the position below:

Job Title: Field Recovery Officer

Location: Ketu / Mile 12, Lagos
Employment Type: Full-time

Job Summary

• The Field Recovery Officer is responsible for recovering outstanding debts from delinquent customers through field visits, negotiations, and structured repayment arrangements.
• The role involves maintaining positive customer relationships while ensuring compliance with company policies and regulatory guidelines.

Key Responsibilities

• Supervise and coordinate the activities of Field Verification Officers across the state.
• Ensure all verifications are completed in a timely and accurate manner.
• Escalate operational issues proactively and support prompt resolution.
• Conduct physical visits to business premises to evaluate financial operations, inventory, and overall business health.
• Carry out on-site verifications of residential and business addresses.
• Visit guarantors and referees to confirm their awareness and availability in case of future contact.
• Compile and submit detailed daily reports on all verification activities.
• Perform other relevant duties as assigned by your supervisor.

Requirements & Qualifications

• Minimum of HND / B.Sc. in any relevant discipline.
• 1–3 years experience in debt recovery, credit control, or field collections (preferably in financial services, microfinance, or FMCG).
• In-depth geographical knowledge of the local environment
• A minimum of 2 years experience in credit risk or field verification is an added advantage
• Apt attention to details
• Proven simple/complex analytical skills
• Excellent communication, presentation and interpersonal skills
• Agility and perseverance

Key Competencies:

• Negotiation & Conflict Resolution
• Target-driven & Result-oriented
• Integrity & Professionalism
• Strong Problem-Solving Skills
• Resilience and Ability to Handle Pressure.

Salary
N201,000 monthly.

Application Closing Date
18th March, 2026.

Mode of Application
Interested and qualified candidates should send their CV to: aawosanya@icsoutsourcing.com using "Field Recovery Officer" as the subject of the email.