Technical Support Engineer / Product Liaison Officer at Odixcity Consulting

Odixcity Consulting is an International Hr consulting and procurement firm. With expertise in Recruitment & Selection, Performance management, Training & Development, Compensation and benefits as well as Outsourcing of goods and services for organizations.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer / Product Liaison Officer

Location: Nigeria

Job Description

• We are looking for a Technical Support Engineer to serve as the bridge between our customers and our product team. In this role, you will troubleshoot complex technical issues while also gathering customer feedback to help shape future product improvements.

The Mission

• We are at a pivotal moment launch. As our first Technical Support & Product Liaison, you are the face of the company to our early users and the "voice of the user" to our engineers. You will be responsible for ensuring no user stays stuck for long, and no bug goes undocumented.

The Role

• This is a dual-impact role. One half of your day is spent in the chat interface, guiding users through the platform and solving "how-to" hurdles. The other half is spent in our technical stack—reproducing bugs, writing Jira tickets, and tracking development progress to ensure our product stays polished.

Key Responsibilities
Front-Line User Success (The "Help" Pillar):

• Real-Time Support: Own the live chat interface to answer "How do I...?" questions and guide users through core workflows.
• Unsticking Users: Proactively identify when a user is struggling with a specific action and provide the direct steps (or screen recordings) to get them past the finish line.
• Education: Transform common questions into simple "Self-Help" articles to build our initial Knowledge Base.

Technical Liaison (The "Dev" Pillar)

• Bug Diagnosis: When a user reports an issue, you don't just "pass it on." You investigate. You use Browser DevTools and logs to find the root cause.
• Jira/Ticket Management:Translate user issues into high-quality technical tickets. Every ticket you write must include:
  • Clear "Steps to Reproduce."
  • Expected vs. Actual behavior.
  • Technical environment (OS, Browser, App Version).
  • Impact level (Low/Medium/High/Blocker).
• Progress Tracking: You own the "Feedback Loop." You track the status of bugs in the dev sprint and are responsible for notifying the user the moment a fix is deployed.

Requirements

• Experience: 3+ years in a SaaS-specific support role (FinTech, EdTech, or DevTools preferred).
• Communication: You can pivot from a friendly, empathetic chat with a frustrated user to a cold, clinical, and precise bug report for a developer.
• Tools: Proficient inJira/Linear,Intercom/Zendesk, andLoom.
• Technical Curiosity: You aren't afraid of looking at a JSON payload or checking a network request to see why a button didn't trigger an action.
• Languages: Proficiency in French is an added Advantage.

Remuneration
NGN 400,000 - NGN 500,000 / Month.

Application Closing Date
5th April, 2026.

How to Apply
Interested and qualified candidates should send their CV and Portfolio to: jobscandidate8@gmail.com using Job Title as the subject of the email.