Customer Service Representative at Belton Global Limited

Belton Global Concern Limited offers a wide range of services some of which are the Sales, Production and Installation services. ‎Sales Department offers the sales of building materials such as Executive jaccuzzi, steamers, shower rooms, hot tubs, saunas with out standing features(massagers, radios and so on), shower cubicules, shower trays, power showers, standing showers and elevated showers of different colours, designs and sizes, cover baths, fibre baths, bath mixers, assorted brands of ceramic toilet seats & bath tubs, bidet, uriners, bathroom accessories, 3-step towel rails, glass basins, glass block, glass shelves, designed mirrors, soap dish, unique toilet brushes & foot mats, different brands & liters of water heater and over head tanks, swimming pool materials, bore hole materials, squats, PVC.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description
What does a Customer Service Representative do?

• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excitedto help customers.
• They’re patient, empathetic, and passionatelycommunicative. They love to talk and understand the value of good communication skills.
• Customer service representativescan put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists.
• They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
Customer Service Responsibilities list:

• Managelargeamounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements and Skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N100,000 - N300,000 per month.

Application Closing Date
31st March, 2026.

How to Apply
Interested and qualified candidates should send their CV and Documents to: beltongloballimited@gmail.com using the job title as the subject of the mail.