Customer Experience Officer / Marketer at Polo Residences

Polo Residences - From Nigeria’s most coveted streets to the quiet corners of reserved estates, Polo Residences crafts homes that are equal parts architecture and asset. We build with intention — marrying timeless proportion and modern technology so that every villa becomes a private sanctuary and a strategic investment. Each design is a study in detail, privacy, and sustainable intelligence: smart homes, solar resilience, and finishes that age like a fine legacy.

We are shaping the future of luxury living. Our philosophy is simple yet bold: to create intelligent, sustainable spaces that anticipate tomorrow and enhance investment growth while elevating life today.Each of our developments is more than architecture; it is a fusion of design, technology, and lifestyle, crafted for those who demand distinction. From smart home automation to energy- efficient systems, we are committed to integrating innovation into every detail, ensuring that our residences remain timeless in both form and function.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer / Marketer

Location: Abuja (FCT) 
Employment Type: Full-time

Job Description

• Managing client interactions and ensuring a smooth customer journey from property inquiry through purchase, leasing, and after-sales support, while responding promptly to inquiries and nurturing prospective clients.
• Maintaining accurate client records, coordinating with sales and property teams, and addressing customer concerns professionally to improve client satisfaction and support business growth.

Key Responsibilities

• Serve as the first point of contact for clients via phone calls, emails, walk-ins, and digital platforms.
• Respond promptly to customer inquiries regarding property listings, pricing, availability, and company services.
• Schedule property inspections and coordinate appointments between clients, sales agents, and property managers.
• Maintain accurate customer records and update client information in CRM systems.
• Follow up with clients on inquiries, site visits, documentation, and payments.
• Handle customer complaints and escalate complex issues to the appropriate department when necessary.
• Support the sales team by preparing client documentation, offers, and basic reports.
• Provide after-sales support to ensure smooth handover and continued client satisfaction.
• Ensure compliance with company policies and real estate regulations.
• Assist with customer retention initiatives and client engagement activities.

Qualifications & Requirements

• Candidates should possess an HND / BSc Degree in Business Administration, Marketing, Mass Communication, or a related field with 2 years of experience.
• Previous experience in customer service, sales support, and marketingfor real estate.
• Strong communication and interpersonal skills.
• Good organizational and time-management abilities.
• Proficiency in Microsoft Office and basic CRM tools.
• Ability to work under pressure and manage multiple client requests.
• Professional attitude with a customer-first mindset.

Key Skills & Competencies:

• Customer relationship management
• Problem-solving and conflict resolution
• Attention to detail
• Team collaboration
• Professional communication
• Multi-tasking and adaptability
• Marketing.

Salary
N250,000 - N300,000 monthly. 

Application Closing Date
13th March, 2026.