Brand / Account Manager at Fernhill Digital Consulting

Fernhill Digital Group is a Nigerian digital transformation and strategic communications agency helping brands build sustainable growth through systematic content strategy and creative excellence. We combine creativity, technology, and strategy to deliver measurable business results for our clients across restaurant, fashion, and professional services sectors.

We are recruiting to fill the position below:

Job Title: Brand / Account Manager

Location: Yaba, Lagos
Employment Type: Full-time
Reports To: Creative Strategist
Work Arrangement: Hybrid

Position Summary

• The Brand Manager is responsible for serving as the primary point of contact for assigned client accounts, managing day-to-day client relationships, and ensuring seamless delivery of all brand and marketing activities.
• This role requires a strategic thinker who can balance client expectations with internal team capabilities while driving results that support client business objectives.
• You'll work closely with the Creative Strategist to develop and execute integrated brand strategies, coordinate cross-functional teams (creative, content, social media), and ensure all deliverables meet quality standards and deadlines.
• This is a client-facing role that values strong communication, strategic thinking, and the ability to manage multiple accounts simultaneously.

What You'll Do
Client Relationship Management:

• Serve as the primary point of contact for assigned client accounts, building and maintaining strong, trusted relationships.
• Conduct regular client meetings (virtual and in-person) to review performance, present strategies, and gather feedback.
• Understand each client's business objectives, challenges, target audiences, and competitive landscape
• Anticipate client needs and proactively recommend solutions that drive business results.
• Manage client expectations while advocating for realistic timelines and strategic approaches.
• Handle client communications via WhatsApp, email, video calls, and in-person meetings with professionalism and responsiveness.

Brand Strategy & Execution:

• Collaborate with the Creative Strategist to develop comprehensive brand strategies and campaign plans for client accounts.
• Translate business objectives into actionable marketing and content strategies.
• Develop and maintain brand positioning, messaging frameworks, and communication guidelines for clients.
• Ensure brand consistency across all touchpoints including social media, website, print, and marketing materials.
• Monitor market trends, competitor activities, and industry developments to inform strategic recommendations.
• Create strategic briefs for creative team, ensuring clear communication of objectives and requirements.

Project & Campaign Management:

• Manage end-to-end execution of marketing campaigns and brand initiatives across multiple clients.
• Coordinate cross-functional teams including Creative Designer, Content Creator, Creative Writer, and Social Media Manager.
• Develop project timelines, manage workflows, and ensure on-time delivery of all client deliverables.
• Review and approve all client-facing work (social media content, designs, copy, videos) before delivery.
• Track campaign performance and report results to clients with actionable insights and recommendations.
• Manage campaign budgets and ensure projects stay within scope and financial parameters.

Account Growth & Development:

• Identify opportunities for account growth through additional services, expanded scope, or new initiatives.
• Prepare proposals and presentations for new services or campaign ideas to existing clients.
• Monitor client satisfaction and proactively address concerns before they escalate.
• Conduct quarterly business reviews showcasing results, insights, and strategic recommendations.
• Collaborate with leadership on pricing discussions, contract renewals, and scope expansions.

Internal Collaboration & Operations:

• Work closely with the Creative Strategist to align on strategic direction and creative approaches.
• Provide clear, detailed briefs to internal teams with context, objectives, and success criteria.
• Facilitate feedback loops between clients and creative teams, translating feedback into actionable revisions.
• Participate in team meetings, contributing insights from client perspectives and market observations.
• Maintain organized documentation of client communications, strategies, and project histories.
• Use Zoho Workplace and internal systems to manage projects, communications, and documentation.

Essential Requirements

• 4-5 years of experience in brand management, account management, marketing, or client services (agency experience strongly preferred).
• Proven track record managing multiple client accounts simultaneously and delivering results.
• Strong understanding of brand strategy, marketing principles, and integrated campaign development.
• Excellent client-facing skills with ability to build relationships, manage expectations, and navigate difficult conversations.
• Strategic thinking ability - can connect business objectives to marketing tactics and measure success appropriately.
• Strong project management skills with experience coordinating cross-functional teams and managing timelines.
• Exceptional written and verbal communication skills for client presentations, reports, and internal briefs.
• Analytical mindset with ability to interpret campaign data and translate insights into strategic recommendations.
• Proficiency with project management methodologies and keeping multiple workstreams organized.
• Understanding of Nigerian business landscape and how local brands operate.
• Comfortable using WhatsApp as a primary client communication channel alongside email and video calls.
• Professional demeanor and polished presentation skills for client meetings.

What Will Set You Apart:

• Experience managing accounts in specific industries (hospitality, fashion, professional services).
• Background in both brand strategy and digital marketing.
• Experience with client budget management and financial forecasting.
• Track record of growing client accounts through upselling or scope expansion.
• Familiarity with social media analytics, campaign metrics, and performance reporting.
• Experience developing brand guidelines, positioning statements, and messaging frameworks.
• Knowledge of content marketing, social media strategy, and digital campaign best practices.
• Previous experience working with cross-functional creative teams.
• Experience with team collaboration platforms (Zoho Workplace, Slack, or similar).
• Strong presentation design skills (PowerPoint, Keynote, Google Slides).
• Bachelor's degree in Marketing, Business Administration, Mass Communication, or related field.
• MBA or professional marketing certifications (CIM, Digital Marketing Institute, etc.).

What Makes You Successful Here:

• You're a relationship builder. You genuinely care about client success and invest time in understanding their business, building trust, and becoming a valued strategic partner.
• You're strategically minded. You see the big picture, connect dots between business objectives and marketing tactics, and make recommendations grounded in strategic thinking.
• You're an excellent communicator. You explain complex ideas clearly, present confidently, write persuasively, and adapt your communication style to different audiences.
• You're highly organized. You manage multiple clients, deadlines, and workstreams without dropping balls, maintaining quality across everything you touch.
• You're proactive. You anticipate problems before they arise, identify opportunities without being asked, and take initiative to move things forward.
• You're a problem solver. When challenges arise (and they will), you stay calm, think creatively, and find solutions that work for both clients and the team.
• You're collaborative. You work effectively across teams, value different perspectives, and know how to get the best work from creative professionals.
• You're resilient. You handle client feedback constructively, navigate difficult conversations with grace, and maintain professionalism under pressure.
• You're accountable. You take ownership of client success, deliver on commitments, and communicate transparently when adjustments are needed.

Why Join Fernhill:

• Strategic influence. Shape brand strategies and marketing approaches for diverse clients, directly impacting their business growth and market position.
• Diverse experience. Manage accounts across multiple industries - restaurants, fashion brands, professional services - building comprehensive brand management expertise.
• Real impact. Join during a growth phase where your client management directly influences our agency's reputation, client retention, and revenue growth.
• Leadership opportunities. As the company scales, strong performers can advance into senior account management, team leadership, or specialized roles.
• Skill development. Build expertise in brand strategy, client relationship management, and integrated campaign execution. We'll train you on our internal systems including Zoho Workplace.
• Hybrid flexibility. Balance focused remote work with collaborative in-office days (Tuesday-Thursday) at our Yaba location.
• Professional growth. Work alongside experienced leadership and contribute to building scalable agency operations and processes.

What We Offer

• Competitive salary based on experience.
• Hybrid work arrangement with structured office days.
• Opportunity to work with diverse clients and build strategic expertise.
• Collaborative and supportive team environment.
• Professional development opportunities as the company grows.
• Training on internal systems and workflows.
• Clear path for career advancement as the agency scales.

Application Closing Date
15th March, 2026.

How to Apply
Interested and qualified candidates should send their  CV, a brief Cover Letter, and work examples to: hr@fernhilldigital.com using the job title as the subject of the mail.

Note

• Please include:
  • Examples of brand strategies, campaign plans, or client presentations you've developed.
  • Case studies demonstrating client results you've driven (quantitative and qualitative).
  • Description of accounts you've managed (industries, scope, team size).
  • Your approach to client relationship management and handling challenging situations.
• If work samples contain confidential client information, please redact sensitive details while maintaining enough context to demonstrate your capabilities.