Aftersales Support Officer at Winock Limited

Winock is a holdings company incorporated in Nigeria to provide an ecosystem of sustainable services to micro businesses through duly registered and licensed subsidiary companies. We are inspired to provide services to micro businesses because they contribute significantly to economic sustainability and social wealth creation.

We are recruiting to fill the position below:

Job Title: Aftersales Support Officer

Location: Jabi, Abuja (FCT) 
Employment Type: Full-time

Job Summary

• The Aftersales Support Officer at Winock Solar is responsible for providing post-installation and post-sales support to customers who have purchased solar solutions from the company.
• The role ensures that customers receive timely assistance, technical support coordination, and effective resolution of inquiries or complaints related to their solar systems.
• The Aftersales Support Officer plays a key role in maintaining high customer satisfaction by managing service requests, coordinating with technical teams for system maintenance or repairs, and ensuring a seamless customer experience after installation.

Key Responsibilities
Customer Support & Communication:

• Serve as the first point of contact for customers requiring support after the purchase and installation of their solar systems.
• Respond promptly to customer inquiries, complaints, and service requests via phone, email, or other communication channels.
• Provide clear information to customers regarding their solar systems, warranties, maintenance procedures, and service timelines.

Service Request Management:

• Receive, log, and track customer complaints and service requests in the company’s customer support system.
• Coordinate with the technical and operations teams to schedule inspections, maintenance, or repair visits.
• Ensure service requests are resolved within the expected timelines.

Issue Resolution & Escalation:

• Identify and resolve customer concerns related to solar system performance, installation follow-ups, or service issues.
• Escalate complex technical issues or unresolved complaints to the Aftersales Manager or Technical Team where necessary.
• Follow up with customers to ensure that issues have been satisfactorily resolved.

Coordination with Internal Teams:

• Work closely with the sales, logistics, and technical teams to ensure smooth aftersales service delivery.
• Provide feedback on recurring technical issues or product concerns observed from customer reports.

Documentation & Reporting:

• Maintain accurate records of all customer interactions, complaints, and service activities.
• Prepare periodic reports on service requests, resolution timelines, and customer feedback.
• Monitor trends in customer complaints and recommend improvements to service processes.

Customer Experience & Retention:

• Conduct follow-up calls with customers after installations or service visits to confirm system performance and satisfaction.
• Support initiatives aimed at improving customer experience and strengthening customer relationships.
• Promote maintenance awareness and proper usage of solar systems to customers

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Engineering, Customer Service, or a related field.
• 2–3 years of experience in customer service, aftersales support, or technical support.
• Experience in the solar, renewable energy, or technical service industry is an added advantage.
• Strong customer service and relationship management skills
• Excellent communication and interpersonal skills
• Ability to manage high volumes of customer calls and service requests
• Good problem-solving and coordination skills
• Proficiency in Microsoft Office and customer service tools
• Ability to work in a fast-paced operational environment.

Application Closing Date
22nd March, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.