Hosts and Hostesses at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Host and Hostess

Location: Maitama, Abuja (FCT) 
Employment Type: Full-time

Main Functions

• The Host / Hostess is responsible for welcoming guests, managing reservations, coordinating seating arrangements, and ensuring a pleasant first impression for all visitors.
• The role serves as the primary point of contact for guests entering the restaurant, ensuring smooth flow of service and maintaining high standards of hospitality.
• The ideal candidate must be courteous, professional, well-groomed, and capable of delivering excellent customer service in a fast-paced hospitality environment.

Role Responsibilities
Guest Reception and Welcome:

• Greet guests warmly and professionally upon arrival.
• Escort guests to their tables and present menus where necessary.
• Ensure guests feel welcomed and comfortable throughout their visit.
• Maintain a positive and friendly attitude at all times.

Seating and Reservation Management:

• Manage table reservations and waiting lists efficiently.
• Monitor table availability and coordinate seating arrangements.
• Ensure optimal seating flow to support restaurant operations.
• Communicate reservation details to restaurant staff.

Customer Service and Guest Relations:

• Provide accurate information about menu items, specials, and services.
• Address guest inquiries and requests promptly.
• Escalate guest complaints or concerns to supervisors when necessary.
• Ensure guest satisfaction through attentive service.

Front-of-House Coordination:

• Coordinate with servers, supervisors, and kitchen staff to ensure smooth service flow.
• Monitor dining room activities and assist in managing guest traffic.
• Support team members during busy service periods.

Appearance and Environment Management:

• Ensure the reception area and entrance are clean, organized, and presentable.
• Maintain a professional appearance and adhere to grooming standards.
• Ensure menus and promotional materials are properly arranged.

Safety and Compliance:

• Follow all health, safety, and operational procedures.
• Ensure guest safety and orderly movement within the premises.
• Support emergency procedures if required.

Administrative and Reporting Duties:

• Maintain reservation records and guest logs.
• Report guest feedback and service issues to supervisors.
• Assist with event bookings or group reservations where necessary.

Experience / Qualification

• Minimum of SSCE or equivalent qualification
• Previous experience in hospitality, restaurant service, or customer service is an advantage
• Good command of spoken English and interpersonal communication skills
• Training in hospitality service or customer care is an added advantage.

Competencies/Skills:

• Excellent customer service and interpersonal skills
• Strong communication and coordination abilities
• Ability to remain calm and professional under pressure
• Organizational and multitasking skills
• Basic knowledge of restaurant operations.

Behavioural Qualities / Other Competences:

• Friendly and approachable personality
• Professional appearance and demeanor
• High level of courtesy and hospitality
• Team-oriented and cooperative attitude
• Reliability and punctuality.

Application Closing Date
25th March, 2026.