IT Supervisor at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: IT Supervisor

Location: Maitama, Abuja (FCT) 
Employment Type: Full-time

Main Functions

• The IT Supervisor is responsible for overseeing and supporting the hotel’s information technology systems to ensure smooth, secure, and uninterrupted operations.
• The role manages hotel IT infrastructure, systems support, data security, and user assistance while ensuring that all technology platforms effectively support guest services and internal operations.
• The ideal candidate must be technically competent, service-oriented, and proactive, with experience supporting hotel or hospitality IT environments.

Role Responsibilities
IT Operations and Systems Management:

• Oversee daily IT operations and ensure all systems are functioning optimally.
• Manage hotel IT infrastructure including servers, networks, workstations, and peripherals.
• Ensure smooth operation of hotel management systems (PMS), POS systems, and back-office applications.
• Monitor system performance and resolve technical issues promptly.

User Support and Helpdesk Management:

• Provide technical support to hotel staff across all departments.
• Troubleshoot hardware, software, and network issues.
• Respond to IT support requests and resolve issues within agreed timelines.
• Train staff on basic system usage and IT best practices.

Network and Internet Management:

• Manage wired and wireless network infrastructure for staff and guest use.
• Ensure reliable internet connectivity in guest rooms, public areas, and offices.
• Monitor network security, bandwidth usage, and system access controls.

Hotel Systems & Technology Support:

• Support hotel-specific systems including PMS, POS, CCTV, access control, and time attendance systems.
• Coordinate system updates, upgrades, and backups.
• Liaise with vendors for system maintenance and technical support.

Data Security and Compliance:

• Ensure data security, system integrity, and protection against cyber threats.
• Implement IT security policies, access controls, and backup procedures.
• Monitor antivirus, firewall, and system security measures.
• Support compliance with data protection and IT governance standards.

IT Asset and Inventory Management:

• Maintain inventory of IT hardware, software licenses, and accessories.
• Ensure proper use, maintenance, and replacement of IT equipment.
• Recommend procurement of IT equipment and services when required.

Reporting and Documentation:

• Prepare IT operational reports, incident logs, and system performance updates.
• Maintain documentation of IT procedures, configurations, and policies.
• Provide management with recommendations for system improvements.

Team Coordination and Development:

• Supervise IT support staff or technicians (where applicable).
• Assign tasks, monitor performance, and ensure service quality.
• Support training and development of IT team members.

Experience / Qualification

• Bachelor’s Degree or HND in Computer Science, Information Technology, or related disciplines
• 4 - 7 years experience in IT support or systems administration, preferably in hospitality
• Experience with hotel PMS, POS systems, CCTV, and access control systems is an advantage.

Competencies/Skills:

• Strong knowledge of IT infrastructure, networking, and system administration
• Experience supporting hotel PMS, POS, and hospitality systems
• Strong troubleshooting and problem-solving skills
• Knowledge of cybersecurity principles and data protection
• Good communication and user support skills
• Ability to manage vendors and external service providers
• Strong documentation and reporting abilities.

Behavioural Qualities/Other Competences:

• High level of professionalism and integrity
• Service-oriented mindset with attention to detail
• Proactive and solution-driven approach
• Ability to work under pressure and respond to emergencies
• Strong organizational and time management skills
• Team-oriented and dependable.

Application Closing Date
28th March, 2026.