Hub Supervisor at Esosa Food Systems and Innovations Limited

Esosa Food Systems and Innovations Limited - We are a key food innovation company with innovative baked products and services. We produce high-quality baked goods under hygienic conditions using the most modern facilities. Our vision is "to be the leading food innovation company in Nigeria by 2026" with the mission of "utilizing innovative resources to build a world-class food brand that creates exceptional customer experience while surpassing stakeholders' expectations".

We are recruiting to fill the position below:

Job Title: Hub Supervisor

Location: Lagos
Employment Type: Full-time

Description

• The Hub Representative serves as the primary point of contact at each Classic Cream E-Bakery hub, ensuring smooth daily operations, efficient customer service, accurate inventory handling, and timely dispatch of high-quality baked products.
• They embody the brand’s values and are accountable for maintaining service excellence, operational efficiency, and product integrity at the last-mile level.

Key Responsibilities

• Inspect all bread received from the bakery for quality and freshness.
• Process orders, handle customer complaints professionally, and escalate issues where necessary.
• Receive, verify, and prepare daily orders for dispatch.
• Tag and record orders accurately to prevent mix-ups or delays.
• Monitor and maintain accurate stock levels of bread.
• Perform daily opening and closing stock counts.
• Assign orders to dispatch riders efficiently.
• Track deliveries and ensure timely dispatch to customers.
• Verify returns, undelivered items, and follow up on delivery issues.
• Ensure that damaged or substandard items are not dispatched to customers.
• Maintain hygiene and proper storage standards at the hub.
• Keep daily activity logs including sales, inventory, customer feedback, and rider reports.
• Submit daily reports to the Operations Manager using the prescribed formats.
• Ensure the hub is always clean and organized.
• Report maintenance issues promptly for resolution.
• Distribute flyers, coordinate sampling efforts, and build customer relationships.

Educational & Professional Requirements

• HND / BSc Degree or minimum of ND / NCE qualification in Business Administration, Logistics and Supply Chain, or related fields.
• 1 - 3 years’ experience in retail, logistics, or customer service roles.
• Previous experience in food distribution or FMCG is an added advantage.

Required Skills & Competencies:

• Strong interpersonal and customer service skills.
• Excellent organizational and time management abilities.
• Basic proficiency in Microsoft Office or Google Workspace (Sheets, Docs).
• Knowledge of logistics and delivery operations is an advantage.
• Attention to detail and commitment to quality.
• Reliable, accountable, and trustworthy.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: recruitment@esosafoodsystems.com using the Job Title as the subject of the mail.