Patient Concierge (Front Office) - Luxury Medical Aesthetics at Verstand Resources

Verstand Resources Limited is a boutique professional services firm thatstrategically contributes to talent management in Nigeria by partnering with organizations to meet their human resource needs and providing career advisory services to young individuals.

Registered with the Corporate Affairs Commission in November 2016, Verstand Resources has achieved tremendous results for its clients.

We are recruiting to fill the position below:

Job Title: Patient Concierge (Front Office) - Luxury Medical Aesthetics  

Location: Abuja (FCT) 
Employment Type: Full-time

About the Role

• We are hiring a Front Office Patient Concierge—a refined, charismatic, and seasoned professional who will be the first and most consistent point of contact for our high-value clients.
• This role is not just about welcoming guests;it’sabout orchestrating an unforgettable luxury experience that begins the moment a client walks in and continues well beyond their treatment.
• You will be expected to manage client relationships, drive bookings and treatment conversions, and embody the poise and polish that defines our brand.

Key Responsibilities

• Warmly welcome and escort clients, offering a polished, spa-like check-in and check-out experience.
• Manage all appointment scheduling, confirmations, follow-ups, and rescheduling with tact and precision.
• Act as the face and voice of the brand, ensuring every interaction reflects elegance, discretion, and warmth.
• Facilitate seamless communication between clients and clinical staff to ensure comfort, clarity, and consistency.
• Educate clients on service options, packages, and post-care—encouraging informed decisions and repeat visits.
• Proactively track consultation outcomes, encourage bookings, and follow up with leads to boost conversion rates.
• Maintainaccurateclient records, CRM updates, and follow-up logs to ensure exceptional service continuity.
• Monitor the ambience and presentation of the front office, ensuring it aligns with a luxury environment.
• Anticipate client needs and preferences for a personalized and anticipatory service experience.
• Handle VIP requests, confidential information, and sensitive concerns with the highest level of professionalism.

Who we are looking for

• Highly experienced in a client-facing role within a luxury medical, aesthetics, hospitality, or wellness setting (3+ years preferred).
• Polished, articulate, and emotionally intelligent, with a natural ability to connect with and influence high-end clients.
• Deep understanding of client conversion, upselling, andmaintaininglong-term relationships.
• Tech-savvy, with familiarity in scheduling tools, client management software, and CRM systems (e.g., Patient now, Zohocrm,aesthetixpro,microsoft365).
• Obsession with detail, service precision, and a white-glove approach to every task.
• Confident, solution-oriented, andthrivesin fast-paced, premium environments.

Preferred Qualifications:

• Prior experience in a luxury medical spa, aesthetic clinic, 5-star hotel, or concierge medicine practice.
• Demonstratedtrack recordof increasing client conversions and retention rates.
• Knowledge of medical aesthetic treatments such as Botox, fillers, skin rejuvenation, or body sculpting.
• Experience managing CRM platforms, appointment scheduling software, and digital communication tools.
• Multilingual ability is a plus but notrequired.

What We Offer

• A prestigious role in one of Nigeria’s most elite medical aesthetic centers.
• A beautiful and serene work environment centered on wellness, excellence, and innovation.
• Opportunities for career development and training in luxury service delivery.
• Competitive compensation with performance-based incentives and bonuses.
• A chance to be part of a mission that changes lives and elevates confidence.

Ready to Elevate the Experience?
If you are more than just a receptionist—if you are a true luxury experience architect who understands the value of client relationships, trust, and transformation—we want to hear from you.

Application Closing Date
20th March, 2026.