Customer Service Officer / Teller at MADOBI Microfinance Bank (MFB) Limited

MADOBI Microfinance Bank (MFB) Limited is recruiting to fill the position below:

Job Title: Customer Service Officer / Teller

Location: Kano

Summary

• The Customer Service Officer / Teller serves as the bank’s frontline ambassador, responsible for delivering exceptional customer service, accurately processing transactions, and enforcing robust internal controls and compliance standards.
• The role integrates cash handling, savings mobilization, customer engagement, product promotion, and risk oversight to support financial inclusion, operational efficiency, and regulatory compliance (CBN, AML/CFT, and BOFIA).

Responsibilities

• Deliver prompt and courteous service: handle inquiries, complaints, account openings/updates, and product education for savings and small loans.
• Process high-volume small transactions: deposits, withdrawals, transfers, loan repayments, and bill payments.
• Maintain and reconcile cash drawers/vaults daily with zero tolerance for discrepancies.
• Apply strong internal controls: verify KYC/BVN, monitor suspicious activities, enforce limits, and use dual controls.
• Conduct transaction reviews and spot checks to prevent fraud and ensure audit readiness.
• Promote savings products, small loans, and other services while achieving cross-selling and referral targets.

Requirements

• Bachelor’s Degree in Accounting, Finance, Banking, Business Administration, or related field.
• Minimum of 2 years experience in internal audits, controls, or compliance in banking or financial services (essential).
• Solid knowledge of CBN regulations, AML/CFT, cash management, and internal controls.
• Proficiency in core banking systems and Microsoft Office (Excel)
• Excellent communication, interpersonal, and problem-solving skills with high integrity.

Application Closing Date
20th March, 2026.

How to Apply
Interested and qualified candidates should forward their updated CV as a PDF file to: recruitments@istrategytech.com using the Job Title as the subject of the mail.