Infrastructure Support Engineer at Qore - Appzone Limited

Appzone Limited is Africa's leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world's leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.

We are recruiting to fill the position below:

Job Title: Infrastructure Support Engineer

Job Opening ID: 284
Location: Lagos
Job Type: Full time
Industry: Technology

Job Description
Systems Administration:

• Manage and configure computer systems, servers, and networks to ensure optimal performance and reliability.
• Execute routine system maintenance tasks.
• Troubleshoot and resolve basic system issues.
• Assist in system configuration and optimization.
• Collaborate with team members to ensure system reliability.
• Adhere to established security protocols.

 IT Infrastructure Management:

• Plan, design, and maintain the organization's IT infrastructure, including networks and servers.
• Support routine infrastructure tasks.
• Assist in maintaining network infrastructure.
• Monitor and report on system performance.
• Collaborate on infrastructure improvement projects.
• Follow established IT policies and procedures.

 Backup and Disaster Recovery:

• Creating and implementing strategies for data backup, as well as planning for and responding to disasters that may impact IT systems.
• Participate in backup processes and procedures.
• Assist in disaster recovery planning.
• Verify and test backup solutions regularly.
• Collaborate with team members on recovery drills.
• Follow established backup and recovery protocols.

 Hardware and Software Support:

• Providing technical assistance and support for hardware and software-related issues within an organization.
• Provide technical support for hardware and software issues.
• Assist in troubleshooting hardware problems.
• Install, update, and maintain software applications.
• Collaborate with end-users to resolve issues.
• Document and escalate complex technical problems.

 IT Helpdesk Operations:

• Managing the IT helpdesk to provide efficient support for end- users within an organization.
• Respond to user inquiries and issues.
• Provide first-level support for IT-related problems.
• Log and track support requests.
• Collaborate with team members to resolve tickets.
• Follow established helpdesk procedures.

 IT Security Awareness and Compliance:

• Creating and implementing strategies to enhance security awareness and ensuring compliance with security policies and regulations.
• Adhere to security awareness guidelines.
• Report security incidents promptly.
• Follow security best practices.
• Participate in security training programs.
• Comply with IT security policies and procedures.

Requirements

• BSc in Computer Science, Computer Engineering, Electrical & Electronic Engineering or other related disciplines.
• 2+ years experience in a similar position, handling cloud and on-premises resources with cloud infrastructure competence such as Azure, AWS, GCP, especially in the Fintech, Banking and/or other financial services industry.
• Network infrastructure competence including Cisco, Fortigate, including competence in VMWare, Windows, Linux, Hybrid Architecture, and DevOps methodology competence.
• Knowledge of troubleshooting, reporting skills, Windows Server Administration & and Linux OS administration.
• Excellent verbal and written skills, excellent problem-solving skills, resourcefulness, and Leadership skills, report generation skills
• Proven knowledge and competence in the use of Zoho Desk and other ticketing and network performance monitoring tools.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:

• Very Competitive & Rewarding Pay
• Flexible work option (Remote)
• Paid Lunch for onsite work
• Lifelong Learnings

Application Closing Date
31st March, 2026.