Call Centre Agent at Belton Global Limited

Belton Global Limited offers a wide range of services some of which are the Sales, Production and Installation services. Sales Department offers the sales of building materials such as Executive jaccuzzi, steamers, shower rooms, hot tubs, saunas with out standing features (massagers,radios and so on), shower cubicules, shower trays, power showers, standing showers and elevated showers of different colours, designs and sizes, cover baths, fibre baths, bath mixers, assorted brands of ceramic toilet seats & bath tubs, bidet, uriners, bathroom accessories, 3-step towel rails, glass basins, glass block, glass shelves, designed mirrors, soap dish, unique toilet brushes & foot mats, different brands & liters of water heater and over head tanks, swimming pool materials, bore hole materials, squats, PVC.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Ikeja Lagos
Employment Type: Full-time

 Job Description

• A call center agent handles incoming and outgoing calls to assist customers, provide information, and ensure positive interactions.
• These professionals work in various industries, including retail, healthcare, finance, and telecommunications.
• While some call center agents focus on customer service, others specialize in sales or marketing outreach.

Here’s a closer look at different types of call center jobs:

• Inbound Call Center Agents – Handle incoming customer inquiries, offer technical support, and resolve concerns.
• Outbound Call Center Agents – Make calls for sales, customer follow-ups, or surveys.
• Technical Support Agents – Provide troubleshooting assistance for technical issues.
• Product Customer Service Representatives – Answer product-related questions and ensure customer satisfaction.
• Regardless of their specific role, call center agents need to excel at communicating effectively, being patient, and solving problems.

Roles and Responsibilities
Outbound call center agents initiate customer interactions rather than waiting for incoming calls. Their responsibilities typically include:

• Making cold and warm calls to potential customers
• Persuading clients to purchase products or services
• Gathering customer feedback and tracking leads
• Setting appointments and following up on sales inquiries
• Meeting sales targets and performance goals
• Recording call details in CRM software
• Handling objections and adapting communication strategies
• Call Center Agent Job Responsibilities

The primary job responsibilities of a call center agent include:

• Answering inbound calls and resolving customer issues
• Making outbound calls for sales, follow-ups, or surveys
• Providing accurate product or service information
• Maintaining a professional and empathetic tone
• Recording customer interactions in a CRM system
• Meeting performance benchmarks such as customer satisfaction scores
• Escalating complex issues to the appropriate departments
• Staying updated on company policies, promotions, and product updates
• These responsibilities require strong communication skills, the ability to handle high call volumes, and the patience to deal with various customer situations.

Requirements
While some call center agent jobs require experience, many are open to entry-level candidates. Here are some essential qualifications:

• Excellent verbal and written communication skills
• Patience and ability to handle difficult customers
• Basic technical skills (CRM software, data entry)
• Ability to multitask and work under pressure
• Flexibility to work in shifts, including evenings and weekends
• Sales and persuasion skills (for outbound roles)
• Employers look for candidates who can adapt quickly, handle stress well, and maintain a positive attitude while assisting customers.

Application Closing Date
31st March, 2026.