Customer Support / Front Desk Officer at Joes & Eves Limited

Joes & Eves is increasingly recognised as a leading business management and solutions provider for MSMEs in Nigeria. We are renowned for our innovative and sought-after solutions to corporate challenges, offering 21st-century strategies and customer-centric values.

Our prompt, custom-designed solutions have earned us a strong reputation. We are known for our diverse products and services, including auditing, training institutes, consulting, project management, product design, and libraries.

We are recruiting to fill the position below:

Job Title: Customer Support / Front Desk Officer

Location: Lagos
Job Type: Full-time

Job Summary

• The Customer Support Officer serves as the first point of contact for guests and visitors.
• The role focuses on receiving guests, attending to inquiries, handling reservations, resolving complaints, and ensuring guests have a smooth and pleasant experience from arrival to departure.

Key Responsibilities
Guest Reception:

• Welcome guests and visitors in a polite and professional manner.
• Attend to walk-in inquiries and provide accurate information about the hotel and its services.

Reservations and Check-in/Check-out:

• Handle room bookings through phone calls, online platforms, or walk-in guests.
• Process guest check-in and check-out efficiently.
• Ensure proper documentation and accurate guest records.

Customer Support:

• Respond promptly to guest requests, complaints, and inquiries.
• Resolve issues professionally or escalate them to management when necessary.
• Follow up to ensure guest satisfaction.

Communication:

• Answer and direct phone calls and emails appropriately.
• Provide clear information about room rates, facilities, and hotel policies.

Coordination with Other Departments

• Work closely with housekeeping, kitchen, and facility teams to ensure guest needs are met.
• Communicate guest requests or maintenance issues to the appropriate department.

Cash and Record Management:

• Handle guest payments, receipts, and basic financial transactions.
• Maintain accurate daily records of bookings, payments, and guest activities.

Front Desk Management:

• Keep the reception area neat, organized, and professional at all times.
• Ensure guest registers and logs are properly maintained.

Requirements

• Minimum of OND / HND / Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• Previous experience in customer service or front desk operations is an advantage.
• Good communication and interpersonal skills.
• Basic computer knowledge (Excel, booking systems, email).
• Ability to handle complaints calmly and professionally.
• Well groomed, polite, and customer-focused.

Key Skills:

• Customer service
• Communication skills
• Problem solving
• Attention to detail
• Time management
• Professional appearance and attitude.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@joesandeves.com using Job Title as the subject of the email.