Customer Service / Customer Care Officer at Cravings "N" Cruise Limited

Cravings "N" Cruise Limited is a rapidly growing global company operating in e- commerce, digital marketplace services, logistics coordination, international trade facilitation, and technology-driven service platforms.

As part of our expansion strategy, we are seeking talented, innovative, and motivated professionals to join our dynamic team in the capacity below:

Job Title: Customer Service / Customer Care Officer

Location: Nigeria
Employment Type: Full Time

Job Summary

• The Customer Service Officer will be responsible for providing exceptional customer support to platform users, vendors, and clients while ensuring customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, social media, and live chat.
• Assist customers with orders, payments, account issues, Refunds and service inquiries.
• Resolve complaints and escalate complex issues to management when necessary.
• Maintain records of customer interactions, Feedback and service requests.
• Support vendors and users on the marketplace platform.
• Resolve customer complaints professionally and efficiently.
• Support merchants and users on the digital platform.

Requirements

• Bachelor’s Degree or relevant qualification.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer service abilities.

Required Skills:

• Strong analytical and problem-solving skills
• Ability to work independently and within a team
• High level of professionalism and integrity
• Good communication and organizational skills
• Proficiency in Microsoft Office and digital tools.

Employment Benefits

• Competitive salary and performance incentives
• Professional development and training opportunities
• Career growth within a global organization
• Exposure to international business operations.

Application Closing Date
Not Specified.

Application Method
Interested and qualified candidates should submit an Updated Curriculum Vitae (CV), Cover Letter indicating the position applied for and relevant professional certificates to: careers@cravingncruise.com using "Application for [Position Title]" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.