Front Desk / Reservation & Customer Service Officer at Stay & Homely Limited

Stay and Homely Hotel Limited, a proud member of the esteemed DreamCity Group, is a luxurious retreat nestled in the tranquil surroundings of Maitama, Abuja. Our hotel offers a unique blend of boutique rooms, elegant apartments, and opulent villas, providing guests with an exquisite and unforgettable home-away-from-home experience. With a commitment to exceptional service and attention to detail, Stay and Homely Hotel Limited welcomes travelers to indulge in comfort, style, and sophistication, promising a stay that is both relaxing and memorable. Whether you seek a peaceful escape or a lavish getaway, our hotel is dedicated to ensuring that every guest's visit is nothing short of extraordinary.

We are recruiting to fill the position below:

Job Title: Front Desk / Reservation & Customer Service Officer

Location: Maitama, Abuja (FCT) 
Employment Type: Full-time

Position Overview

• We are seeking a polished, professional, and customer-focused Front Desk, Reservation & Customer Service Officer.
• The ideal candidate will be the face of our brand, responsible for creating outstanding first impressions, managing reservations efficiently, and ensuring guest satisfaction throughout their stay.

Key Responsibilities

• Warmly welcome guests upon arrival, efficiently manage the check-in and check-out processes, and ensure a seamless and memorable experience from start to finish.
• Handle all reservation inquiries via phone, email, and online booking platforms, ensuring accurate entry and management of booking details in the property management system.
• Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues with tact and ensuring guest satisfaction.
• Answer and direct incoming calls promptly and professionally, take accurate messages, and provide information about hotel services, amenities, and local attractions.
• Handle guest billing, process payments accurately, issue invoices and receipts, and ensure all financial transactions are properly recorded and balanced.
• Build rapport with guests, anticipate their needs, and provide personalized recommendations to enhance their overall experience.
• Liaise effectively with housekeeping, maintenance, food and beverage, and other departments to fulfill guest requests and resolve any operational issues.
• Maintain accurate guest records, update booking systems, prepare daily reports on occupancy and arrivals, and assist with administrative tasks as required.
• Actively promote upselling of hotel services, amenities, and special packages to guests to enhance their stay and maximize revenue.
• Remain vigilant about guest and property security, follow established safety protocols, and report any suspicious activity or incidents to management promptly.

Requirements

• Bachelor's degree or HND in Hospitality Management, Tourism, Business Administration, or a related field. Additional certifications in front office operations or customer service are an advantage.
• A minimum of 3 years of verifiable experience in front desk, reservations, or customer service roles within the hotel and hospitality industry.
• Professional demeanor with exceptional grooming, poise, and presentation suitable for a luxury hospitality environment.
• Proficiency in using Property Management Systems (PMS) or similar reservation software.
• Strong working knowledge of Microsoft Office Suite, particularly Word and Excel.
• Excellent verbal and written communication skills in English; proficiency in additional local or international languages is an added advantage.
• Ability to work flexible hours, including weekends, public holidays, and rotating shifts, as required in the hospitality industry.
• Female gender is preferable

Preferred Attributes:

• Warm, friendly, and approachable personality with a genuine passion for serving people.
• Strong problem-solving skills and ability to remain calm under pressure.
• Attention to detail and high level of accuracy in all tasks.
• Experience working in a reputable hotel chain or luxury hospitality brand.

Application Closing Date
15th March, 2026.

How to Apply
Interested and qualified candidates should send their Curriculum Vitae (CV) and a professional photograph to: recruitment.office@dreamcityproperty.com using "Front Desk, Reservation & Customer Service Officer Application and Job Location: Maitama, Abuja-FCT" as the subject of the mail.