Chief Operating Officer (COO) – Enterprise Integrator at Smile 360 Dental Specialists

Smile 360 Dental Specialists - We are the leading dental clinic in Nigeria based on our customer’s satisfaction and awards won. Amongst many others, we are the “Winner of the Best Dental Service Provider of the year 2015, 2016, 2017, 2018, 2019 and 2021 consecutively, by the Nigerian Healthcare Excellence Award”. We are also the first and only clinic with Orthodontics, Dento-facial Orthopaedics, and pediatric dentistry. Our other services include Oral & Maxillofacial Surgery, Implant Dentistry Endodontic, Family dentistry, and Periodontics.

Our practice is extremely customer-friendly, ensuring that every visit is stress-free, memorable, fun, and worthwhile. We are passionate about oral health, giving superior customer interaction, and first-class standard services that you would expect in London or Dubai. With proficient and tested professionals committed to making every visit to our world-class luxurious facility seamless and enjoyable at every level.

We are recruiting to fill the position below:

Job Title: Chief Operating Officer (COO) – Enterprise Integrator

Location: Ikoyi, Lagos
Employment Type: Full-time

Role Summary

• This is not a traditional clinic COO role.
• The organisation is seeking an Enterprise Integrator — a senior operational leader capable of translating strategic priorities into disciplined execution across multiple business functions.
• The COO will play a central role in strengthening operational systems, improving margin performance, building scalable governance frameworks, and ensuring alignment across leadership teams.

Core Responsibilities
Enterprise Operational Leadership:

•  Translate organisational strategy into measurable operational execution
• Strengthen cross-functional coordination and execution discipline
• Improve organisational operating rhythms and decision-making speed
• Drive operational performance management across departments.

Financial Performance & Margin Discipline:

• Drive EBITDA and margin improvement through operational discipline
• Identify and eliminate margin leakage across the organisation
• Strengthen cost governance, procurement discipline, and working capital management
• Support financial sustainability through operational efficiency.

Revenue Performance & Conversion Optimisation:

• Improve conversion performance and revenue realisation
• Align marketing, clinical capacity, and patient experience to support growth
• Strengthen operational drivers of revenue and service utilisation.

Systems, Processes & Governance:

• Institutionalise SOPs, operational dashboards, and performance frameworks
• Strengthen governance, reporting, and compliance structures
• Build scalable operational systems that support enterprise growth
• Improve operational visibility and leadership accountability.

Leadership & Organisational Effectiveness:

• Provide execution leadership across multiple business units
• Strengthen accountability and performance management across departments
• Build a disciplined, ownership-driven leadership culture
• Reduce executive firefighting by implementing effective systems.

Success Metrics (First 12–18 Months)

• EBITDA and margin improvement
• Improved conversion and revenue realisation
• Stronger operational governance and systems discipline
• Improved leadership accountability and execution speed
• Operational readiness for continued organisational growth.

Ideal Candidate Profile:

• We are seeking a senior operator with proven experience scaling complex service organisations.

Required Experience:

• 12–15 years of progressive leadership experience
• Proven senior operator in multi-site healthcare environments (hospital, diagnostics, dental, or similar)
• Demonstrated success in improving margin performance and operational efficiency
• Track record of building systems and scaling enterprise operations
• Experience operating within fast-growing or founder-led organisations.

Key Capabilities:
The successful candidate must demonstrate:

• Strong financial acumen with margin and cost optimisation impact
• Ability to translate strategy into disciplined execution
• Strong leadership presence and ability to influence senior teams
• High execution capacity, emotional intelligence, and governance mindset
• Ability to lead senior teams and influence strong personalities
• Comfort operating as an execution partner to a founder-CEO.

Reporting Structure:

• The Chief Operating Officer will report directly to the Chief Executive Officer and serve as a core member of the Executive Leadership Team.
• This is a Board-visible leadership role responsible for driving operational execution and strengthening organisational performance.

Why Join Smile360
This role offers a unique opportunity to:

• Partner directly with the CEO in shaping the next phase of organisational growth
• Build scalable operational systems in a fast-growing healthcare platform
• Drive measurable financial and operational impact
• Lead enterprise execution across a growing multi-location healthcare organisation
• This is a role for a builder and operator — someone passionate about improving systems, strengthening governance, and driving disciplined execution.

Application Closing Date
31st March, 2026.

How to Apply
Interested and qualified candidates should send their CV and executive profile to: jobs@smile360ng.com using the job title as the subject of the mail.