Analyst, Fraud Management Operations - Recharge Vouchers VTU GOVT and CDR at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Analyst, Fraud Management Operations - Recharge Vouchers VTU GOVT and CDR

Job Identification: 7090
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager - Fraud Management
Division: Finance

Mission

• To monitor telecommunications services and electronic interaction for any misuse as defined by NCC and MTN policy.  

Description

• Identify unknown fraud, conduct behavioral patterning analysis and provide feedback on control development and improvement.
• Log all fraud queries and resolutions into the fraud management logbook promptly.
• Identify and document requirements, conduct business and technical studies, design, develop, integrate and implement information systems business solutions.
• Oversee and coordinate all technical activities, and ensure all transaction and administrative documentation is recorded and available for business use
• Perform analytical needs for fraud operations.
• Recommend additional tools and methods that could be deployed in combating fraud.
• Develop, integrate and implement solutions to identify, quantify and report all identified revenue leakages due to fraudulent activities and information system breaches and glitches.
• Following up with Revenue assurance and fraud Management system vendors to maintain the operation of the RA & Fraud system
• Monitoring and analyzing alarms generated by the fraud management system 24 hours a day and 7days a week.
• Client engagement by reviewing URS (User Requirement Specification) with business owners (Customers) to identify, Collect and present appropriate evidence according to documented incident handling procedures to enable fraud prevention and detection. 
• Provide input and feedback into fraud management reports. 
• Carry out intelligence and trending analysis on key indicators and performance that have impact on losses through fraud and prepare and present materials on findings. 
• Develop policies, processes, and procedures to identify, control and mitigate all possible risk and security breaches. 
• Provide advice on information systems strategy, policy, management, security and service delivery 
• Investigate and resolve subscriber fraud incidents promptly in conformance to documented policies. 
• Ad hoc task and assist with internal investigations conducted by both Subscriber Fraud unit team and as well as Forensic unit in Business Risk Management. 
• Engage/participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products.

Requirements
Education:

• First Degree in any related discipline 
• Fluent in English 

Experience:
3 - 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium organization
• Experience in Fraud Operational
• Analytical/policy experience
• Detailed investigation experience
• Risk evaluation and control implementation work experience

Application Closing Date
20th March, 2026; 10:55 PM.