Head, Operations & Administration at Veridion Advisory Partners

Veridion Advisory Partners – Our client is a licensed fintech-driven microfinance bank positioned to redefine digital financial inclusion through technology-enabled lending, payments, and savings solutions. As a startup institution entering a critical growth phase, the organization is building a scalable digital banking model designed to serve individuals, SMEs, and underserved markets through secure, data-driven financial services aligned with CBN regulatory standards.

We are recruiting to fill the position below:

Job Title: Head, Operations & Administration

Location: Lagos
Employment Type: Full-time

Job Description

• The Head, Operations & Administration will lead the design, implementation, and management of the Bank’s operational and administrative framework from inception.
• This role is responsible for establishing the core operational backbone of the digital bank, covering transaction processing, settlements, reconciliations, service delivery, corporate administration, vendor governance, and operational risk management.
• The successful candidate will build scalable operational structures capable of supporting rapid growth, regulatory compliance, and seamless customer experience.

Responsibilities
Banking Operations Management:

• Oversee end-to-end digital banking operations across accounts, transfers, payments, cards, and lending platforms.
• Manage transaction processing, settlement workflows, and operational exception handling.
• Ensure operational efficiency and adherence to defined service level agreements (SLAs).
• Drive automation and straight-through processing across operational functions.

Settlement, Reconciliation & Financial Controls:

• Supervise interbank settlements and partner settlements.
• Implement reconciliation processes across all transaction channels.
• Investigate and resolve reconciliation breaks and transaction discrepancies.
• Strengthen maker-checker frameworks and operational control structures.

Operational Structure Development:

• Design scalable operational processes suitable for a digital microfinance bank.
• Develop operational policies, SOPs, and internal control frameworks.
• Establish service delivery standards and operational governance structures.
• Implement operational dashboards and reporting frameworks.

Customer Operations & Service Delivery:

• Oversee back-office customer operations including onboarding support and transaction investigations.
• Manage dispute resolution processes, chargebacks, and operational complaints.
• Implement service excellence standards across customer operations.
• Establish escalation and incident management procedures.

Administration & Corporate Services:

• Establish administrative structures including office infrastructure and facilities management.
• Oversee asset management, logistics, and workplace services.
• Manage corporate insurance, vendor contracts, and administrative budgets.
• Ensure a secure and productive work environment.

Vendor & Partner Management:

• Manage operational vendors including payment processors, switches, and service providers.
• Monitor vendor performance against agreed SLAs.
• Support procurement processes and vendor onboarding governance.
• Drive cost efficiency while maintaining service reliability.

Risk Management & Regulatory Compliance:

• Ensure operational processes align with CBN regulations and internal policies.
• Implement operational risk management and internal control frameworks.
• Support regulatory reporting and audit requirements.
• Maintain operational documentation for regulatory reviews and inspections.

Requirements
Skills:

• Strong expertise in banking operations and service delivery management.
• Deep understanding of settlements, reconciliations, and transaction processing.
• Experience designing operational frameworks in digital banking or fintech environments.
• Knowledge of CBN regulatory requirements for microfinance banks.
• Strong process design, operational optimization, and automation capability.
• Excellent leadership, organizational, and stakeholder management skills.
• Strong analytical mindset with attention to operational controls and governance.

Education:

• Bachelor’s Degree in Banking, Finance, Business Administration, or related field.
• MBA or postgraduate qualification is an advantage.
• Professional certifications such as ACIB, MCIB, PMP, Six Sigma, or related qualifications are desirable.

Experience:

• Minimum 12years experience in banking operations or financial services.
• At least 7 years in senior operations leadership roles.
• Proven experience in digital banking, fintech, or payments operations.
• Strong background managing settlements, reconciliations, and operational risk.
• Experience building or restructuring operational processes is highly desirable.

Other Requirements:

• Strong entrepreneurial mindset suited for startup environments.
• Ability to design operational structures from the ground up.
• High integrity and strong governance orientation.
• Ability to operate effectively in fast-growing fintech environments.
• Willingness to undergo regulatory and background verification.

Remuneration

• Salary: N500,000 - N800,000 / month.
• Performance-based incentives linked to operational efficiency and service delivery metrics.
• Opportunity to build and lead the operational structure of a digital bank from inception. 

Application Closing Date
20th March, 2026.