Junior Technical Support Engineer at Hoop Telecoms Limited - 5 OPenings

Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions. Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, and globally. Simply put; our vision is global.

HOOPTEL is led by a strong management team with knowledge and extensive experience in the telecom industry, and other professionals with strong administrative skills and experience. We are primarily focused on delivering solutions to customers in Enterprise networks connectivity, Broadband internet services, Voice communication solutions, Video and secured data solutions, Data Centre and co-location services, managed cloud services, and other related telecommunication systems. We are a company driven to provide our customers with solutions that are customized to fit their current needs, yet flexible enough to accommodate their growth plans, at the most competitive pricing on all service offerings, thus optimizing IT spend and future proofing of our solutions.

We are recruiting to fill the position below:

Job Title: Junior Technical Support Engineer

Location: Lagos
Employment Type: Full-time
Slot: 5 Openings

Key Responsibilities

• Provide Tier 1 support for customers experiencing internet connectivity issues, slow speeds, or hardware failures.
• Use Network Management Systems (NMS) to monitor the status of links and proactively report outages.
• Configure and troubleshoot customer premises equipment (CPE), such as routers, switches, and radio links.
• Manage and update support tickets (e.g., using Jira, Zendesk, or internal CRMs) to ensure timely resolution within SLAs.
• Identify complex issues that require Tier 2 or Tier 3 intervention and escalate them with detailed logs.

Criteria & Requirements

• B.Sc / HND in Computer Science, Computer Engineering, or Information Technology.
• Minimum of 1 year in Technical Support, IT Helpdesk, or Network Administration (NYSC/Internship inclusive).
• Solid understanding of the OSI Model, TCP/IP, DNS, and basic IP addressing/subnetting.
• Exceptional communication skills and the ability to explain technical concepts to non-technical users.

Application Closing Date
27th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@hooptelecoms.com using "Junior Technical Support Engineer" as the subject of the mail.