Customer Care Representative at Finda Logistics Services Limited

Finda Logistics Services Limited is a specialized logistics consulting and solutions company helping businesses build efficient, scalable, and resilient supply chain operations across Nigeria. We provide end-to-end advisory services covering logistics strategy, transportation management, warehousing optimization, and last-mile delivery systems.

By integrating data-driven analysis with real-world operational experience, we help organizations reduce logistics costs, improve service delivery, and enhance customer satisfaction. Our consulting framework aligns global logistics best practices with local market realities, enabling our clients to navigate complex distribution environments with confidence. At Finda Logistics Services Ltd, we don’t just move goods — we design smarter logistics systems that drive growth, efficiency, and long-term value.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a composed, articulate, and tech-savvy Customer Care Representative to join our growing team.
• You will be the first point of contact for our clients, ensuring their inquiries are handled with professional excellence and their issues are resolved with speed and empathy.

Key Responsibilities

• Omnichannel Support: Respond to customer inquiries via phone calls, emails, live chat, and social media platforms.
• Complaint Resolution: Troubleshoot and resolve product or service issues by determining the cause of the problem and selecting the best solution.
• CRM Management: Maintain accurate records of customer interactions, process customer accounts, and file documents in the company database.
• Product Expertise: Stay updated on all company products, services, and promotional offers to provide accurate information to customers.
• Feedback Reporting: Collate and report recurring customer complaints to the Team Lead to improve service delivery.

Education & Experience

• Education: B.Sc/HND in Communications, Business Administration, or any related discipline.
• Experience: 1–3 years of experience in a Customer Service, Call Center, or Front Desk role.
• Certification: Prior training in Customer Relationship Management (CRM) is a plus.

Skills & Competencies

• Communication: Fluent in English (written and verbal); ability to speak a local language (Yoruba/Igbo/Hausa) is an added advantage.
• Interpersonal Skills: Natural ability to remain calm, empathetic, and professional under pressure or when dealing with difficult callers.
• Technical Proficiency: Comfortable using Microsoft Office (Excel/Word) and familiar with CRM tools (e.g., Zendesk, Freshdesk, or HubSpot).
• Speed & Accuracy: Fast typing skills and the ability to multitask between different chat windows and software.

Remuneration & Benefits

• Salary: Competitive monthly net (e.g., N780,000 – N1,200,000 based on experience).
• Benefits: HMO coverage, performance bonuses, and paid annual leave.
• Growth: Structured career path to Senior Customer Success or Team Lead positions.

Application Closing Date
31st March, 2026. 

How to Apply
Interested and qualified candidates should send an updated CV (PDF format preferred) and a brief Cover Letter, outlining your relevant to: findalogisticsservicesltd.hr@gmail.com using "Customer Care Representative - [Your Full Name] - [Your Location]" as the subject of the mail eg. Example: Customer Care Representative - Chinelo Adebayo - Surulere.

Note

• Only shortlisted candidates who meet the requirements will be contacted for an interview.
• Applications without the correct subject line may not be reviewed.