Collections Officer at Field Intelligence

Field Intelligence - Where immunizations, contraception, anti-infectives, essential devices and diagnostics, or chronic care at the local clinic or pharmacy are expired, too expensive, or simply unavailable, providers, patients, and whole communities pay the price.

Equitable, sustainable development, and with it the promise of emerging and frontier markets, starts with the ability of health systems to deliver access. The challenge, opportunity, and imperative in that drive us. We are helping digitize, modernise, strengthen, and sustain the supply chains that enable this access, becoming long-term partners with the communities we serve, and helping make good on the promise of healthcare for millions.

We are recruiting to fill the position below:

Job Title: Collections Officer

Location: Nigeria

Responsibilities

• Monitoring: Use management dashboards to track credit repayment performance in real-time. Use data to self-direct follow-up efforts.
• Intervention: Interpreting data and following protocols to intervene in at-risk and past-due accounts, including calling, emailing, and visiting clients.
• Escalation: Record updates to client accounts in the system, escalate issues through the appropriate channels, and coordinate directly with accounting and operations teams for appropriate, timely follow-up.
• Resolution: Pursue and ensure successful resolution against personalized goals each period.

Required Qualifications

• Minimum 2 years in a debt collection or related role at a financial institution or distribution company
• Prior experience in pharmaceuticals is preferred but not mandatory
• Excellent professional and interpersonal communication skills
• Fundamental computer literacy, particularly with spreadsheets and data entry
• Minimum of one supporting professional reference.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online