Lead Consultant - Outsourcing at Estrada International Staffing Solutions

Estrada International Staffing Solutions (EISS) is a leading HR consulting and talent solutions firm dedicated to helping organizations attract, develop, and retain exceptional talent. We provide comprehensive human resource services across recruitment, outsourcing, background verification, and HR advisory, ensuring our clients achieve sustainable business growth through people excellence.

With a commitment to quality, speed, and professionalism, we partner with organizations of all sizes, ranging from multinationals to indigenous SMEs; across diverse industries. Our tailored solutions are designed to simplify HR processes, enhance workforce capability, and deliver measurable impact.

We are recruiting to fill the position below:

Job Title: Lead Consultant - Outsourcing

Location: Surulere, Lagos
Employment Type: Full-time
Reports to: Chief Recruitment Officer (CRO)
Work Arrangement: Hybrid (3 days onsite, 2 days remote)

How You'll Make an Impact

• We are looking for a high-performing Lead Consultant tasked with driving service diversification, aggressive revenue growth, and the strategic expansion of our outsourcing portfolio.
• You will be the architect behind our service delivery models, moving beyond traditional recruitment to design innovative, diversified outsourcing solutions that dominate the market.
• Your role is to scale our existing accounts while identifying new revenue channels, ensuring that EISS remains the definitive authority in the outsourcing space.
• This is a role for a high-performing leader, ideally with a background in FMCG or Manufacturing, who has successfully managed large-scale workforces (500+ staff) and understands the nuances of blue-collar and technical talent management.
• You will work side-by-side with our Business Development team and lead the outsourcing team to not only acquire new clients but to ensure the long-term sustainability and growth of our entire outsourcing portfolio.

What You'll Do
Operational Excellence, Profitability & Sustainability:

• Own the strategy and execution of all HR generalist functions for (outsourced) staff, including Talent Acquisition, Onboarding, Performance Management, Employee Relations, Total Rewards, and Compliance.
• Lead and mentor a multidisciplinary internal team, including the HRBPs, Recruitment Specialists, Payroll Analyst, and Field Recruitment Officers, to ensure seamless service delivery.
• Operational Synergy: Bridge the gap between recruitment, payroll, and field operations to ensure that every staff member on a client site is supported, paid accurately, and performing at peak.
• Lead regional mapping and market entry strategies to expand our footprint across new territories.
• Drive market penetration initiatives to secure a sizable market share and establish EISS as the go-to regional authority for outsourcing.
• Partner with the Business Development team to identify and acquire high-value clients, ensuring a robust pipeline of new partnerships.

Outsourcing Portfolio Management:

• Drive the aggressive expansion and diversification of the outsourcing project portfolio, converting strategic market opportunities into high-value revenue growth and a dominant market presence, ensuring financial sustainability and growth.
• Oversee the generation of management fees and ensure the profitability of all client accounts under your purview.
• Directly supervise large-scale staff management operations, ensuring peak productivity across all deployed personnel.

Quality Assurance & Risk Management:

• Develop and implement rigorous risk management flowcharts and quality assurance protocols to safeguard client operations.
• Ensure 100% compliance with professional standards and regulatory requirements, including the timely acquisition of necessary certifications.
• Manage the yearly renewal of client contracts through exceptional service delivery and relationship management.

Leadership & Process Improvement:

• Drive team performance through structured engagement and KPI management, ensuring your direct reports meet their weekly and monthly objectives.
• Lead process improvement initiatives monthly to modernize and optimize the Outsourcing Business Unit.
• Maintain a high client satisfaction score by proactively gathering and responding to feedback.

Success Milestones: Your First Year
Within 3 Months: Foundations & Risk Mitigation:

• Portfolio Audit: Conduct a comprehensive audit of the current staff management structure and portfolios we have.
• Risk Framework: Develop and implement a robust Risk Management Flowchart to standardize quality assurance across all client sites.
• SOP Standardization: Review and standardize all Standard Operating Procedures (SOPs), ensuring every workflow, from recruitment and onboarding to payroll and exit, is documented, scalable, and followed with 100% precision.
• BD Integration: Establish a high-sync partnership with the Business Development team to begin identifying client acquisition targets. Collaborate on 5 discovery meetings monthly focused on outsourcing prospects.
• Team Alignment: Review and stabilize team KPIs, ensuring 100% process compliance.
• Client & Staff Management: Establish a robust client management rhythm (check-ins, account health scores) and a staff management structure that stabilizes external workforce while aligning internal team roles.

Within 6 Months: Process Excellence & Market Entry:

• Process Innovation: Implement at least four distinct process improvement initiatives to streamline the Outsourcing Business Unit’s operations.
• Portfolio Growth: Hit target milestones for monthly management fee generation and overall project portfolio value.
• Regional Mapping: Complete a detailed regional mapping exercise to identify high-potential zones for market penetration.
• Client Satisfaction: Achieve high client satisfaction and feedback response scores through proactive relationship management.
• Revenue Benchmark: Achieve a milestone of N1.5M in monthly management fees through aggressive sales outreach and portfolio expansion.
• Staff Portfolio Growth: Drive a 40% month-on-month (m-o-m) increase in the total staff portfolio size.
• Retention Excellence: Maintain a minimum 80% m-o-m retention rate for existing accounts while scaling at pace.

Within 1 Year: Regional Authority & Scale:

• Market Penetration: Successfully execute the regional expansion strategy, securing a sizable market share in newly mapped territories.
• Portfolio Sustainability: Achieve 100% contract renewal rates across the portfolio and maintain peak productivity metrics for all managed staff.
• Leadership Impact: Deliver high leadership feedback survey scores from your team, demonstrating a culture of professional development and engagement.
• Certification: Ensure the acquisition of all relevant professional and organizational certifications required to bolster EISS’s regional authority.

What We're Looking For
Professional & Technical Strengths:

• Academic Qualification: Bachelor’s degree (B.Sc) in Human Resources, Business Administration, or any Social Science discipline.
• Post-Graduate: A Master’s degree or an MBA is highly preferred given the strategic nature of the role.
• Experience: At least 5 years of core HR/HR Outsourcing experience, specifically within the FMCG , Manufacturing sectors or Outsourcing Consulting firms.
• Scale: Proven track record of managing a workforce of at least 500 people, spanning technical, non-technical, and blue-collar roles.
• Consulting Expertise: Previous leadership experience in an outsourcing firm or HR consultancy is highly preferred.
• Acumen: Strong financial and commercial awareness with the ability to drive sales and manage project budgets.
• Certification: Being a Chartered Professional (CIPM, SHRM, or HRCI) is a significant added advantage.

Leadership & Interpersonal Strengths:

• Meticulous Detail: You have an uncompromising eye for detail, particularly regarding compliance and reporting.
• Hands-on Approach: You don't just delegate; you are willing to get into the trenches to ensure process excellence. You are willing and able to build from scratch and build structure in an unstructured environment.
• Growth Mindset: You are passionate about regional expansion and have the "grit" required to penetrate new markets.
• Collaborative Leader: You excel at working across functions (Sales, Finance, Operations) to achieve a unified goal.
• Commercial DNA: You understand the "business of HR"—how to drive revenue, manage management fees, ensure portfolio growth and tailor HR solutions to address client needs.

Application Closing Date
15th April, 2026.