Value Added Services (VAS) Supervisor at Mirahub Limited

Mirahub Limited is a service-oriented company based in Lagos, Nigeria, specializing in the establishment and management of mobile device collection and service points. The company supports the repair ecosystem for leading smartphone brands such as TECNO, Infinix, and itel by creating accessible locations where customers can conveniently submit their devices for professional repairs.

With a strategic focus on expansion, Mirahub Limited is actively building new branches, particularly within the Agege axis, to improve service coverage and reduce turnaround time for customers. Their operations emphasize efficiency and quality, supported by structured staff training programs that equip personnel with the skills required for device intake, warranty verification, and excellent customer service. Through its commitment to operational excellence and customer satisfaction, Mirahub Limited plays an important role in strengthening after-sales support within Nigeria’s growing smartphone market.

We are recruiting to fill the position below:

Job Title: Value Added Services (VAS) Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The VAS Supervisor will oversee the daily operations of phone screen warranty services, ensuring efficient processing of claims, excellent customer experience, and effective team supervision.
• The role involves managing staff, tracking performance, and ensuring service delivery meets company standards.

Key Responsibilities

• Supervise daily VAS operations related to phone screen warranty services
• Oversee warranty registrations, activations, and claims processing
• Monitor and ensure service turnaround time and quality standards
• Lead and manage VAS team members, including scheduling and task allocation
• Handle escalated customer complaints and complex cases
• Track and analyze service performance metrics and reports
• Ensure proper documentation and record-keeping of all transactions
• Coordinate with repair/service partners and vendors
• Support inventory tracking and basic financial/cost calculations
• Train and mentor VAS assistants and new staff
• Promote and support VAS product awareness and sales.

Requirements

• HND / Bachelor’s Degree in Business, Management, or related field
• 2 – 3 years experience in VAS, telecom, device support, or customer service operations
• Prior supervisory or team lead experience is an advantage
• Strong knowledge of mobile devices, warranties, and service processes
• Good analytical skills, including basic calculations and reporting
• Proficiency in Microsoft Office (especially Excel)
• Strong leadership, communication, and problem-solving skills.

Key Competencies:

• Leadership and team management
• Customer service excellence
• Attention to detail
• Problem-solving and decision-making
• Time management and organization
• Performance monitoring and reporting.

Application Closing Date
25th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr9slimited@gmail.com using the job title as the subject of the mail.