GBV Caseworker at Center for Advocacy Transparency and Accountability Initiative (CATAI)

Center for Advocacy, Transparency and Accountability Initiative (CATAI) was established in 2018 as a registered NGO with Head Office in Maiduguri - Borno State, with offices across Yobe and Adamawa state. We have been visible in Borno Adamawa and Yobe states implementing projects in Education, Protection (Child /GBV), WaSH, Nutrition, Empowerment/Livelihood, Governance, and Peace Building. Our approach is aligned with our mission to enhance service delivery and empower citizens, through our Humanitarian, Development, and peace-building nexus (HDP).

We are recruiting to fill the position below:

Job Title: GBV Caseworker

Location: Ngala, Borno
Employment Type: Contract

Job summary

• The GBV Case Worker will be responsible for providing direct, high-quality GBV case management services to survivors in accordance with CATAI, partner, and donor requirements.
• The role focuses on the day-to-day identification, intake, assessment, documentation, referral, follow-up, and closure of GBV cases, ensuring strict adherence to survivor-centred principles, confidentiality, and ethical standards.
• The GBV Case Worker will ensure accurate and timely documentation of cases using approved tools, including the Gender-Based Violence Information Management System (GBVIMS), and will support safe and informed referral pathways in coordination with internal teams and external service providers.
• The position contributes to safe space activities, supports community-based identification of at-risk individuals, and provides age-appropriate psychosocial support while contributing to quality reporting, data integrity, and accountability in GBV programming.

Responsibilities 
Program Support:

• Provide direct GBV case management services, ensuring survivor-centered care in all operational sites.
• Support the implementation and quality of GBV prevention and response activities, following Protection global standards and national protocols.
• Apply Standard Operating Procedures (SOPs), guidelines, and tools for GBV case management, adapting them as needed for field realities.
• Coordinate with supervisors, project managers, and internal teams to ensure technical quality of GBV activities and referral mechanisms.
• Support integration of GBV services into broader health and protection programs for a holistic approach to service delivery.
• Collect, analyze, and report sex- and age-disaggregated data (quantitative, qualitative, anecdotal) to inform programming and meet beneficiary needs.
• Contribute to awareness-raising and community engagement initiatives, including development and dissemination of IEC materials (leaflets, posters, brochures).
• Facilitate access to Sexual and Reproductive Health information at Women and Girls’ Safe Spaces (WGSS) and other safe spaces.
• Support the identification and documentation of at-risk children, adolescents, and women in communities and safe spaces.

Other Responsibilities:

• Provide quality GBV case management services to targeted populations in project implementation areas.
• Manage the day-to-day handling of GBV cases, including identification, safe intake, documentation, needs assessment, development of case plans, follow-up, and case closure.
• Conduct case management in line with the GBV Case Management Standard Operating Procedures (SOPs) and the IASC Guidelines, ensuring timely and appropriate service delivery.
• Ensure strict adherence to the Survivor-Centred Approach, including principles of safety, confidentiality, respect, and non-discrimination, across all interactions, safe spaces, and case processes.
• Provide direct support and care to vulnerable survivors, including age-appropriate basic counselling and psychosocial support.
• Facilitate and coordinate referrals to relevant service providers (health, mental health, legal, shelter, livelihoods, and other specialized services), ensuring informed consent is obtained and documented.
• Liaise with service providers and partners operating within camps and host communities to ensure effective referral pathways and follow-up.
• Ensure accurate, timely, and confidential documentation of all GBV cases using approved tools, including the GBV Information Management System (GBVIMS).
  Enter, update, and maintain GBV case data in GBVIMS in line with data protection, confidentiality, and ethical information-sharing protocols.
• Submit completed intake and consent forms to the M&E/Information Management Officer for verification and secure archiving, in line with GBVIMS standards.
• Support GBVIMS data quality assurance processes, including case file reviews, data verification, and timely updates.
• Produce monthly statistical data and narrative reports on cases managed and referred, in collaboration with the supervisor and M&E Officer, ensuring no personally identifiable information is shared.
• Provide weekly case updates to the supervisor (SGBV/PSS Officer), including new cases identified, referrals made, follow-ups conducted, and cases closed.
• Participate in bi-weekly supervision and case review meetings with SGBV/PSS Officers.
• Ensure proper and secure storage of all physical and electronic case files, maintaining strict confidentiality of survivor information.
• Contribute inputs to weekly and monthly staff activity reports as required.
• Support the establishment and operation of information desks within Women and Girls’ Safe Spaces, facilitating access to Sexual and Reproductive Health (SRH) information for adolescents and women of reproductive age.
• Contribute to the identification of at-risk women, girls, boys, and adolescents within safe spaces and communities, ensuring appropriate documentation and referrals.
• Support at-risk individuals and survivors through consent-based referrals to relevant services.
• Provide age-appropriate case management and counselling services for survivors under 18 years, in line with child safeguarding policies and referral protocols.
• Ensure Do No Harm analysis is applied in all activities and that humanitarian principles are consistently upheld.
• Maintain positive coordination and working relationships with partners at field level.
• Support PSS Officers and overall project activities as required.

Capacity Building:

• Participate in the training of volunteers, school counsellors, social workers, and community stakeholders on GBV prevention, response, and case management.
• Provide technical support and mentorship to peers and local teams to strengthen skills and knowledge in survivor-centered approaches and GBVIMS use.

Monitoring, Evaluation, and Reporting:

• Accurately document and manage GBV cases, ensuring compliance with SOPs, ethical standards, and the GBV Information Management System (GBVIMS).
• Conduct case follow-ups and closures, and maintain up-to-date records in GBVIMS with strict confidentiality.
• Support data quality assurance, validation, and reporting in collaboration with the Senior GBV Coordinator and M&E Officers.
• Produce monthly narrative and statistical reports on cases managed, referred, and closed, maintaining anonymized data and survivor confidentiality.
• Submit intake forms to M&E Officers for proper database management and reporting.
• Provide weekly case updates to the GBV Coordinator, including new cases, referrals, follow-ups, and closures.
• Participate in bi-weekly supervision meetings with GBV/PSS Officers.

 Supervision and Field Coordination:

• Maintain positive coordination and relationships with partners and service providers at field level.
• Provide on-site support in safe spaces and during field activities, ensuring Do No Harm principles are applied.
• Support the set-up and operation of information desks in WGSS to enhance service access.
• Assist with referral of at-risk individuals and survivors to relevant services, ensuring informed consent is obtained.

Requirements

• Bachelor’s degree in Social Work, Development Studies, Humanitarian Affairs, Gender Studies, or related fields.
• Minimum of 3–4 years’ experience in humanitarian settings, including at least 2 years of direct GBV case management using survivor-centered and multi-sectoral approaches.
• Demonstrated experience with GBVIMS, including case documentation, data entry, data quality assurance, reporting, and confidentiality protocols.
• Proven ability to navigate GBVIMS tools, including intake forms, incident classification, consent management, and anonymized reporting.
• Experience supervising or supporting GBVIMS processes and maintaining secure data storage and information-sharing protocols.
• 2–3 years of experience with health-focused or protection-focused organizations is an advantage.
• Excellent knowledge of international GBV standards and guidelines, including IASC GBV Guidelines, GBV Case Management SOPs, and survivor-centered approaches.
• Experience working in North-East or North-West Nigeria is highly desirable.
• Experience in capacity building of local partners, community actors, and SMOH staff.
• Strong computer literacy, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Fluency in local languages (written and spoken) is an advantage.

Skills:

• Strong practical skills in GBVIMS navigation, case data entry, validation, and reporting, with strict adherence to confidentiality and ethical standards.
• Ability to analyze GBVIMS data for programmatic insights, trends analysis, and evidence-based reporting.
• Individual and group training skills in GBV prevention, response, and information management.
• Ability to take initiative, work independently, and contribute positively in a multidisciplinary team.
• Strong organizational, coordination, oral, and written communication skills.
• Excellent narrative and statistical report-writing abilities.
• Analytical, problem-solving, and decision-making skills.
• Professionalism, diplomacy, and understanding of international humanitarian and human rights principles.
• Strong coordination and networking abilities with diverse stakeholders, including INGOs, local partners, government officials, and community leaders.
• Flexibility to work irregular hours under emergency or rapidly changing contexts.
• Experience operationalizing GBV principles, Human Rights Law, Humanitarian Principles, and international standards.
• Understanding and application of Core Humanitarian Standards (CHS).
• Disciplined, organized, deadline-oriented, and adaptable to multicultural work environments, upholding CATAI’s core values.
• Strong interpersonal skills and commitment to teamwork, accountability, and survivor-centered programming.

Values:

• Exemplifying integrity
• Demonstrating commitment to CATAI
• Embracing cultural diversity
• Embracing change

Policy Statements:

• Center for Advocacy Transparency and Accountability Initiative (CATAI) operates in an equal opportunity environment and has policies that actively encourage gender equality, diversity and social inclusion, Child Safeguarding, Adolescents and Youth Initiatives, PSEA, and does not condole GBV, VAC and Fraud.
• Female candidate are strongly encouraged to apply.

Application Closing Date
30th March, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online