Product Manager, CX Solutions at Hugo Technologies

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

We are recruiting to fill the position below:

Job Title: Product Manager, CX Solutions

Location: Nigeria Office
Department: Customer Experience Service Delivery

What You'll Be Doing

• The Product Manager will be responsible for identifying, testing, and scaling new CX products and services at Hugo.
• This role sits at the intersection of operations, technology, and commercial strategy, and will focus on turning client needs and internal opportunities into real, market-ready offerings.
• This person will work closely with CX leadership, engineering partners, design, analytics, and sales to run pilots, validate ideas, and productive successful solutions.

Key Responsibilities

• Lead product discovery efforts, including client interviews, internal workshops, and market research to identify new product opportunities.
• Translate operational pain points into clear product concepts and solution proposals.
• Define and manage product roadmaps, balancing quick experiments with longer-term bets.
• Run rapid pilots and MVPs to test new ideas with real clients before scaling.
• Work with internal and external engineering teams to define requirements and guide delivery.
• Partner with sales and CX leadership to support product positioning, pitches, and pilots.
• Help turn experimental solutions into repeatable offerings.
• Track product performance and impact (adoption, revenue, cost savings, client satisfaction).
• Drive cross-functional execution across operations, engineering, analytics, and commercial teams.
• Influence senior stakeholders through structured thinking, data, and clear communication
• Document learnings and build repeatable playbooks for new product launches.

Qualifications & Experience

• 4–8 years experience in product management, IT Project Management, strategy, operations, or related roles.
• Strong understanding of modern product practices (discovery, experimentation, iterative delivery).
• Proven ability to work across technical and non-technical teams.
• Comfortable operating in ambiguous, fast-changing environments.
• Strong problem-solving, communication, and stakeholder management skills.
• Experience launching new products or services (0→1 or scaling).

Nice to Have:

• Experience in B2B, SaaS, CX, marketplaces, or AI-enabled products.
• Exposure to automation, analytics, or LLM-powered tools.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Privacy Statement: Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy. 
• Equal Opportunity Statement: Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status.