PFC at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
 
We are recruiting for the position of:

Job Title: PFC
Job ID: 363318
Job Function: Consumer Banking

Job Description

• The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement.
• Their focus is on the General Mass Market segment, uncovering customers needs and providing them with the right product & service solution from the full range of Consumer Banking products offered.  
• In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.
• It is expected for the role holder to be customer centric and provide excellent customer service to complete customer¿s experience.
• Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customers needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products

Key Roles & Responsibilities

• Generic measures of the role
• Progress against balance scorecard
• No of new customers to the bank
• Growth in product cross holding ratio
• Customer Satisfaction Score / Net Promoter Score (NPS)
• Adherence to process and compliance

Qualifications & Skills

• Credit Risk Analysis (INTRODUCTORY)
• Customer Relationship Management (Core)
• Data Conversion & Reporting (Core)
• Legal & Regulatory Knowledge (Core)
• Market / Competitor Knowledge (Core)
• Product knowledge (Core)
• Risk Management (Core)
• Needs profiling & analysis (Core)
• Negotiation & Objection Handling (Core)
• Needs Based / Consultative Sales Skills (Core)
• Credit Risk Analysis (Core)
• Customer Relationship Management (Advanced)
• Product knowledge (Advanced)
• Needs profiling & analysis (Advanced)
• Needs Based / Consultative Sales Skills (Advanced)
• Social / Networking skills
• Phone based conversation skills.

Application Closing Date
21st December, 2012

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location drop down, select Nigeria - SCB and click Search, then click PFC