Customer Service Representative at a Lagos-based Shoe Care Brand - Future Moves Recruitment Agency Limited (FMR Agency)

Future Moves Recruitment Agency Limited (FMR Agency) - Our client is a Lagos-based shoe care brand with locations in Lekki and Yaba, specializing in the cleaning, restoration, and protection of sneakers. The company is known for delivering quality results and an exceptional customer experience, and we are looking for a professional who will consistently uphold and improve this standard.

They are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time
Work Schedule: Monday – Friday

Role Overview

• The Customer Service Representative will serve as the primary point of contact for customers at the Lekki store and across digital platforms including WhatsApp, phone calls, and Instagram.
• The role involves managing bookings, handling enquiries, resolving customer issues, and supporting sales through effective service recommendations.

Key Responsibilities
Customer Interaction:

• Welcome and attend to walk-in customers with professionalism and warmth
• Respond promptly to customer enquiries via WhatsApp, phone, and Instagram
• Provide accurate information about services, pricing, turnaround times, and care products
• Build strong customer relationships that encourage repeat visits and referrals

Bookings & Order Management:

• Accurately manage and log all walk-in and online bookings
• Track order status and proactively update customers on their shoes’ progress
• Liaise with the Yaba branch regarding shared orders, transfers, and updates
• Maintain accurate customer records and job logs

Sales & Upselling:

• Recommend services and products based on customers’ specific needs
• Upsell premium treatments, packages, and care products
• Support monthly sales targets by converting enquiries into confirmed bookings

Complaint Resolution:

• Handle customer complaints with empathy and professionalism
• Resolve issues promptly or escalate where necessary
• Follow up with customers to ensure satisfaction
• Report recurring complaints to improve service quality

Requirements

• Candidates should possess an OND / Bachelor's Degree with 2–3 years of experience in customer service, retail, or hospitality.
• Strong verbal and written communication skills in English
• Professional, calm, and customer-focused
• Highly organized with the ability to manage multiple enquiries simultaneously
• Comfortable managing communication across WhatsApp, Instagram, and phone
• Interest in sneakers, fashion, or lifestyle brands is an added advantage
• Honest, reliable, and proactive in handling responsibilities.

What We Offer

• N180,000 - N220,000 / Month.
• A structured and supportive work environment
• Opportunity for growth within a fast-growing brand
• Staff discounts on services and products.

Application Closing Date
27th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruiter.b@fmragency.com using the Job Title as the subject of the mail.