Clinical Service Provider (CSP) at MSI Nigeria Reproductive Choices

MSI Nigeria is a result-oriented Social Business, which uses modern management and marketing techniques to provide reproductive health care and allied services.MSI’s goal is to meet the needs of underserved Nigerians by improving access and use of a range of reproductive health services.MSI is part of Marie Stopes International’s Global Partnership which is in over 37 countries worldwide.

We are recruiting to fill the position below:

Job Title: Clinical Service Provider (CSP)

Location: Enugu
Employment Type: Full-time

The Role

• The holder of this position will lead the outreach team in assigned location to provide family planning services especially long-acting reversible contraception (LARCs) in hard to reach, poor communities providing access and options of free high-quality family planning services to women.
• S/he will support all efforts to ensure client satisfaction, robust demand creation, adolescent reach, and data reporting as well as stakeholder engagement.

Key Responsibilities

• Ensure high quality service delivery of LAPMs in locations in line with outreach monthly schedule and adequate mobilization.
• Maintain clinical quality of service delivery according to MSI guidelines, counselling, infection prevention, medical emergency preparedness and overall competency of team members to provide high quality services and appropriate documentation.
• Monitor team performance using team level performance management tools, develop SMART action plans and make appropriate input to operational strategies where necessary.
• Ensure MSION’s data reporting and management procedures and guidelines/protocols are followed.

Service Delivery:

• Ensure high quality service delivery of LAPMs in locations where clients have been mobilized in line with outreach monthly schedule.
• Provide detailed, client focused counselling and appropriate consent to all clients accessing services.
• To support and implement core MSI values within the team, such as de-medicalization, task shifting, client focus, no blame culture, non-hierarchical management, and marketing.
• Actively support and implements MSN policies, procedures, guidelines, and manuals on clinical quality and ensure compliance.
• To participate fully in MSION’s Institutional strengthening and Capacity Building activities where appropriate and apply learning to team.
• Ensure that 20 productive outreaches are conducted monthly, 6-7 hours spent on site with an average reach of at least 62 clients daily and significant adolescent reach based on KPE (key performance expectations).
• Consistently look for measures to improve method mix and increased mobilization for permanent methods.

Clinical Quality:

• Ensure that all service providers are on level 1 competency and appropriate clinical supportive supervision is offered to team.
• Maintain a database of trained and quality assured locums supporting various aspects of service delivery.
• Attain/maintain model sites status after annual IQTA and EQTA with 90% and above in all areas of assessment.
• Ensure zero stock of commodities and consumables by instituting and maintaining a robust stock management mechanism.
• Manage all medical supplies and equipment, in line with MSI’s commodity and medical supply storage guideline.
• Ensure the availability of all clinical governance guidelines, manuals and job aids used by facilities in adequate quantity and track referral linkages of service utilization.
• Report all clinical incidents related to FP services while upholding the no blame culture approach to
• Proper documentation of monthly staff meetings, MEM drills, client record audits, client feedback analysis, and proper referral pathway for emergencies.
• Ensure that the emergency box is always available at point of service delivery, updated with all requirements at all times evidenced by the MEM checklist.

Performance Management and Client Mobilisation:

• Monthly tracking of teams’ performance against KPIs, develop SMART action plans for identified challenges/gaps and suggest way forward in monthly reports to line manager.
• Ensure the submission of outreach workplan and that same is accurately uploaded to tracpoint in collaboration with the community mobilisation officer (CMO)
• Ensure that 90% of outreaches are conducted in line with monthly outreach schedule and justify reasons for changes in monthly report.
• Monthly reconciliation and analysis of service numbers, stock utilization and monthly cost of outreach activities.

Data Reporting and Management:

• Working with Driver and Administrative Assistant (DAA), ensure creation of outreach sites daily in CLIC before the commencement of data entry.
• Ensure data reporting tools are always available and in use during outreach.
• Verify that all eligible fields in hard copy of client record forms are completed, correct and consistent with CLIC client card.
• Ensure that daily data quality reports are checked for data quality and validation of commodities used.
• Ensure that all shifts are finished, locked and extracts sent to the CDW.
• Lead a monthly regional data review of all service numbers reported into CLIC with regional support team members.
• Check the data storage system to ensure that the forms are complete, chronological, and stored in a fire and tamper proof cabinet.
• Validate all client records with daily summary sheets and CLIC records for correctness and consistency.
• Ensure overall DQA score of 100%.

Key Experience / Qualification / Skills

• A Medical Doctor, Registered Nurse, or Midwife or CHEW
• Evidence of good standing with relevant professional bodies in Nigeria
• Familiarity with the different cultural, social, and religious identities in Nigeria, international health, development issues and the international donor community
• Excellent communications, presentation, negotiation skills, Strong interpersonal, oral, and written communication skills
• Technical Expertise in long-acting reversible contraception (LARCs) specifically IUD and Implants insertion and removal
• Experience leading and mentoring people.
• Experience in the usage of computers and office software packages
• Familiarity /Experience with geography of state(s) of outreach.
• Good written and verbal communication skills with fluency in spoken English.
• Strong attention to detail and alertness to environmental dynamics.
• Good interpersonal skills; ability to write and communicate in the native language of the duty station is an added advantage.

Application Closing Date
31st March, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Choose the location of the job as indicated on the form
• There are no relocation allowances available for this position.
• This role is open until filled, and we will be conducting Interviews on a rolling basis even while the advertisement is still active.
• MSI Nigeria Reproductive Choices provides equal opportunity in employment and prohibits discrimination on the basis of race, sex, colour, religion, age, marital status, or disability.
• MSI Nigeria is committed to safeguarding children and vulnerable adults and operates a zero tolerance approach to abuse, exploitation, and harassment on any kind.
• Children by Choice, not Chance.