Operations Atelier Manager at Tender Leather Care CO.

Tender Leather Care (TLC) is a premium leather restoration and care brand specialising in luxury repair services and leather care products.

We are recruiting to fill the position below:

Job Title: Operations Atelier Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Summary

• We are looking for a reliable, hands-on Operations & General Manager who can take full ownership of day-to-day operations, staff management, and internal systems.

Key Responsibilities
Operations Management:

• Oversee daily workshop and office operations end-to-end
• Ensure jobs move efficiently from intake to completion and delivery
• Maintain and improve operational processes and workflows
• Track turnaround times and enforce deadlines
• Monitor inventory (materials, tools, TLC products) and manage restocking.

Team Management:

• Supervise artisans, customer service staff, and operations support staff
• Set clear daily and weekly targets and ensure accountability
• Monitor productivity and quality of work
• Address performance issues promptly and professionally
• Coordinate staff schedules, attendance, and task allocation.

Reporting & Structure:

• Prepare weekly operational reports (jobs completed, pending, issues, stock levels)
• Maintain clear records and tracking systems (spreadsheets, logs, job trackers)
• Ensure SOPs are followed consistently.

Customer & Service Oversight (Limited Direct Contact):

• Oversee customer service standards without excessive direct handling
• Step in only when escalation is required
• Ensure customer communications are professional, timely, and aligned with TLC’s brand.

Problem Solving & Ownership:

• Identify operational problems and resolve them independently
• Make practical decisions in the best interest of the business
• Reduce reliance on the Founder for routine issues.

Required Skills & Experience

• Interested candidates should possess a Bachelor’s Degree
• Proven experience in operations management, general management, or business management
• Strong leadership and people-management skills
• Highly organised, structured, and process-driven
• Able to work independently and take full ownership of responsibilities
• Excellent written and verbal communication
• Experience managing artisans, technical teams, or service-based businesses is an advantage
• Comfortable using spreadsheets, task trackers, and basic reporting tools.

Key Traits We’re Looking For:

• Calm under pressure
• Firm but fair leadership style
• Proactive, not reactive
• Detail-oriented
• Trustworthy and reliable
• Solutions-focused, not excuse-driven.

Application Closing Date
1st April, 2026.

How to Apply
Interested and qualified candidates should send their CV to: shekinah@tenderleathercareco.com using the job title as the subject of the mail.