Credit Collections Associate at Remedial Health Solutions

Remedial Health is digitising the pharmaceutical supply chain in Africa. We’re building the biggest medicine wholesaler and pharmacy financing partner starting in Nigeria.

We focus on bringing high-quality medication manufacturers directly to pharmacies, chemists, and hospitals, using our Remedial Health store and pharmacy management software. As a company, we are committed to building a culture of excellence and high growth. We are backed by some of the most well-respected and prolific investors and operators in the US, Africa, and Europe.

We are recruiting to fill the position below:

Job Title: Credit Collections Associate

Location: Ikeja, Lagos
Employment Type: Full Time

Job description

• Own and manage an assigned customer portfolio, ensuring active engagement and accountability for cure performance.
• Drive Partial and Full Cure outcomes through structured repayment follow-ups, negotiation, and relationship management.
• Prevent roll-forward of delinquent accounts by identifying and resolving early warning signs of default.
• Conduct thorough customer and business verifications (KYC/KYB Re-verification) to validate authenticity and credit worthiness.
• Provide field intelligence to support credit assessment, limit reviews, and customer risk profiling.
• Collaborate with Sales and Collections teams to align recovery actions and maintain smooth portfolio transitions.
• Execute targeted recovery drives (“Recovery Storms”) to improve cure rates across aging buckets.
• Monitor and track portfolio performance using the point-based cure scoring system for monthly evaluation.
• Generate and submit timely field and performance reports, highlighting repayment progress and risk exposures.
• Recommend operational and policy improvements based on field insights to enhance overall credit recovery efficiency.

Person Specification

• 2 - 3 years work experience (banking or financial services sector is a bonus)
• Experience in a Microfinance bank is an advantage
• Proven experience as a debt/recovery collector (FMCG, Pharmaceutical sector is a bonus)
• Proficiency in the use of Microsoft Office Suite and Accounting software
• Ability to multitask
• Strong communication (writing and verbal), analytical and negotiation skills.

Application Closing Date
31st March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment.team@work.remedialhealth.com using "Credit Collections Associate" as the subject of the mail.