CRM Implementation Specialist at Harmony Garden and Estate Development Limited

Harmony Garden & Estate Development Limited is a pioneering real estate and construction firm committed to innovation, sustainability, and excellence. We are working to utilizes innovative technologies to enhance the sustainability, sales and efficiency of building projects.

As a leading real estate company specializing in the sale of land with genuine titles, luxury property development, and farm city settlements, Harmony Gardens is synonymous with integrity, quality, and exceptional service. With 1,300 hectares of genuine land valued at $215 million USD and investments across multiple sister businesses—including Royal Crystal Airways, BMTC Energy, and Ibile Industrial Park—we are well-positioned for significant growth.

We are recruiting to fill the position below:

Job Title: CRM Implementation Specialist

Location: Ibeju Lekki, Lagos
Employment Type: Full-time
Reports to: Technical Project Manager

Role Overview

• We are seeking a highly organized, technically inclined CRM Implementation Specialist to assist with the setup, customization, and optimization of our CRM and support systems.
• This role is responsible for the end-to-end implementation of platforms, including Freshsales, Freshdesk, and Freshservice, ensuring they are fully aligned with business processes and operational goals.

Key Responsibilities

• Assist with the full-cycle implementation of Freshsales, Freshdesk, and Freshservice
  • Configure pipelines, ticketing systems, service workflows, and automation.
  • Customize fields, modules, and system structure to fit business needs.
  • Design and implement automation across sales and support processes.
  • Build workflows for: Assist management, Deal progression,Ticket routing and escalation.
  • Integrate communication channels (WhatsApp, email, SMS, where applicable).
  • Ensure smooth day-to-day operation of all systems.
• Monitor data accuracy, system usage, and performance
  • Continuously optimize processes for efficiency and scalability.
  • Support integrations with third-party tools (e.g., telephony, WhatsApp API, forms).
  • Work with APIs/webhooks where necessary.
• Coordinate with developers for advanced customizations
  • Test all configurations before deployment.
  • Identify and resolve bugs or workflow gaps.
  • Ensure all systems meet expected functional requirements.
  • Document system configurations and processes.
  • Train internal teams on how to use the systems effectively.
  • Provide ongoing support and troubleshooting.

Key Performance Indicators (KPI)

• Successful system implementation (on time & within scope).
• Workflow automation efficiency.
• User adoption rate across teams.
• Reduction in manual processes.
• System uptime and reliability.

Required Skills & Qualifications

• Proven experience implementing CRM or helpdesk systems.
• Strong working knowledge of:
  • CRM pipelines and automation.
  • Ticketing systems and SLAs.
• Familiarity with the Freshworks ecosystem (preferred).
• Strong analytical and problem-solving skills.
• Excellent communication and documentation ability.

Technical Skills (Preferred):

• Experience with:
  • APIs and webhooks.
  • Workflow automation tools.
  • Data structuring and reporting.
• Basic understanding of:
  • System integrations.
  • SaaS platforms.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@landbookbyharmony.com using the Job Title as the subject of the mail.