Customer Support Officer at a Fintech Company - TeamAce Limited

TeamAce Limited - Our client, a reputable organization in the Fintech sector, is recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• As the Customer Support Officer, you will manage customer interactions, resolve issues efficiently, and ensure a seamless user experience across all customer touchpoints while supporting overall service delivery.

Responsibilities

• Respond to customer inquiries across multiple channels (email, chat, and other platforms)
• Resolve customer complaints promptly and escalate complex issues when necessary
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams (Tech, Compliance, Operations) to resolve customer issues
• Monitor recurring issues and provide feedback to improve service processes.

Requirements

• Bachelor’s Degree in Business Administration, Communications, or related fields
• 1 - 3 years experience in customer support, preferably within fintech or a fast-paced environment
• Strong communication and interpersonal skills
• Proficiency in customer support tools and basic Microsoft Office applications
• High attention to detail with strong problem-solving and multitasking ability.

Salary
Open to Negotiation.

Application Closing Date
26th April, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online