Loan Recovery Officer at Retrust Microfinance Bank

Retrust Microfinance Bank is a reputable and fast-growing Microfinance Bank committed to delivering innovative financial solutions to individuals, small businesses, and entrepreneurs. part of Zylus Group International’s expanding portfolio of subsidiaries. According to Zylus Group’s website, Retrust is their “Microfinance Solutions subsidiary, focused on empowering individuals, small businesses, and entrepreneurs by providing accessible financial services. The bank’s head office address is given as Eledunmo Plaza, 35 Obafemi Awolowo Way, Ikeja, Lagos.  Retrust was officially inaugurated during Zylus Group’s 6th-anniversary celebrations around October 2024. The Microfinance Bank achieved a balance sheet of ₦8.9 billion in under six months of operations—highlighting rapid growth.

We are recruiting to fill the position below:

Job Title: Loan Recovery Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Loan Recovery Officer will be responsible for managing delinquent loan accounts, ensuring timely recovery of outstanding obligations, and minimizing non-performing loans (NPLs).
• The role requires strong negotiation skills, field recovery experience, and the ability to maintain professionalism while enforcing repayment.

Key Responsibilities

• Follow up on overdue loan accounts and ensure prompt repayment
• Implement structured recovery strategies for delinquent and non-performing loans
• Negotiate repayment plans with customers based on financial capacity
• Conduct field visits for recovery and verification purposes
• Monitor loan portfolio and escalate high-risk accounts
• Maintain accurate records of recovery activities and customer engagements
• Recommend accounts for legal action where necessary
• Ensure compliance with internal policies and regulatory guidelines.

Qualifications and Requirements

• Minimum of OND / HND / Bachelor’s Degree in Finance, Business Administration, Economics, or related fields
• 2 - 5 years’ experience in loan recovery, collections, or credit administration
• Experience in a microfinance bank or lending institution is highly preferred
• Proven track record in loan recovery and delinquency management.

Key Competencies:

• Strong negotiation and persuasion skills
• Ability to handle difficult customers professionally
• Result-oriented with strong target achievement drive
• Good analytical and problem-solving skills
• High level of integrity and ethical conduct.

Application Closing Date
26th April, 2026.

How to Apply
Interested and qualified candidates should send their CV to: careers@retrustmfb.com using "Application for Loan Recovery Officer" as the subject of the mail.

Note

• Only shortlisted candidates will be contacted.
• Retrust Microfinance Bank is an equal opportunity employer and does not charge any fees at any stage of the recruitment process.