Recovery Manager at Fairmoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Recovery Manager

Location: Nigeria

Role Summary

• The Recovery Manager will be responsible for strategically leading and managing all loan recovery operations.
• This role ensures the timely recovery of overdue loans, reduction of NPL ratios and enforcement of credit terms in line with CBN regulations, internal policies and ethical standards.
• This position oversees a nationwide/regional team of field recovery officers, supervisors, and third-party agents while ensuring high productivity, compliance, and operational excellence.

Key Responsibilities
Strategic & Operational Leadership:

• Develop and execute field recovery strategies to reduce Portfolio at Risk
• Set clear field targets, KPIs, zonal recovery plans, and daily activity expectations for teams
• Oversee the coordination of borrower visits, skip-tracing, location validation, and recovery escalations

Recovery Management:

• Approve restructuring or settlement offers based on delegated authority
• Track and report field activities using digital tools

Risk, Compliance & Regulatory Adherence:

• Ensure recovery processes adhere to CBN Consumer Protection Regulations, credit risk guidelines, and ethical collection practices
• Conduct periodic audits of field actions to prevent misconduct, fraud, or undue customer harassment

People Management:

• Recruit, train, and supervise field recovery officers, zonal supervisors, and contract agents

Stakeholder & Interdepartmental Collaboration:

• Work with Credit, Collections, Risk, Legal, Operations, and Customer Service to ensure holistic case management
• Liaise with community leaders, law enforcement, and local authorities when required and permitted
• Prepare recovery performance reports to senior management

Process Improvement & Technology:

• Improve field recovery processes, route planning, customer tracking, and reporting structures
• Develop and implement SOPs for field escalations, repossessions, and collateral realization

Requirements

• Bachelor's degree in business, Finance, Economics, Accounting, or a related field (MBA or professional certification is an added advantage)
• 6+ years of experience in field recovery within the financial lending industry
• Minimum of 2-3 years in a senior leadership or field supervisory role
• Familiarity with CBN Microfinance Guidelines, debt recovery laws, and ethical collection standards.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Hybrid Work Model
• Training & Development.

Application Closing Date
Not Specified.