Community Manager at ALX Africa

ALX provides education management, leadership, entrepreneurship and career empowerment services to achieve career goals.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos

Role Summary

• The Community Manager (Specialist) is responsible for building, nurturing, and scaling ALX Nigeria’s community into a high-impact engagement, growth, and revenue engine.
• With a network of over 120,000 alumni across Nigeria (including 50,000+ in Lagos), this role focuses on transforming the ALX community into a structured ecosystem that drives: 
  • Learner & entrepreneurship engagement and retention 
  • Alumni outcomes and career progression 
  • Community-led acquisition and referrals 
  • Brand visibility and storytelling 
  • Revenue generation through community and partnerships 
• The role sits at the intersection of community, growth, partnerships, and brand, ensuring that ALX’s community is not only active, but valuable, connected, and commercially impactful.
• The Community Manager will design, execute and improve upon a Community Development Playbook, build scalable systems for engagement, and ensure the community contributes meaningfully to ALX Nigeria’s enrolment, revenue, and long-term market position.
• The role also oversees the ALX Lagos hub as a physical community and brand experience centre, ensuring it operates as a vibrant, high-impact space that drives engagement, partnerships, and growth.
• The ideal candidate is a community builder, operator, and ecosystem strategist who can combine relationship-building with structured execution and data-driven decision-making.

Specific Responsibilities
In this role, you will:

• Design and implement a Community Development Playbook that drives engagement, retention, and alumni participation at scale. 
• Build and manage structured community systems across the full lifecycle—from onboarding to alumni engagement and contribution. 
• Drive community-led growth and revenue, including referrals, ambassador programmes, alumni-driven acquisition, and partnership initiatives. 
• Develop and manage partnerships with employers, ecosystem players, and institutions to create opportunities and strengthen community value. 
• Own and operate the ALX Lagos hub as a high-impact community, brand, and revenue-generating space. 
• Lead community programming, including events, workshops, and engagement initiatives that drive participation and value creation. 
• Work with the Content team to scale storytelling and user-generated content (UGC) across the community. 
• Manage community communication channels and build strong feedback loops to ensure members feel supported and heard. 
• Track and analyse community performance, including engagement, referrals, revenue contribution, and alumni outcomes. 
• Coordinate closely with Growth, Content, and Recruitment teams to align community efforts with acquisition, brand, and revenue goals. 

Skill Requirements
Essential:

• 5–7 years of experience in community management, ecosystem building, programme management, or related roles. 
• Proven experience building and managing large-scale communities (online and offline). 
• Strong experience designing structured engagement and community programmes. 
• Experience linking community efforts to measurable outcomes (engagement, referrals, revenue). 
• Strong relationship-building and stakeholder management skills. 
• Strong communication and storytelling ability.
• Data-driven mindset with experience using metrics to guide decisions.
• Ability to operate both strategically and operationally. 
• Experience working cross-functionally with multiple stakeholders. 
• Proficiency in: 
  • Google Slides / PowerPoint
  • Google Sheets / Excel
  • Google Docs
  • AI Tools
  • BI tools such as Looker Studio, Tableau, or similar platforms. 

Preferable:

• Experience in education, technology, or youth development ecosystems.
• Experience managing alumni or talent networks. 
• Experience in partnerships or business development. 
• Experience working with distributed, multi-city communities. 
• Familiarity with community platforms and engagement tools. 

Person Specification/Attributes:

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges. 
• Humility: Openness to learning, seeking help when needed, and a focus on serving others. 
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey. 
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond. 
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger. 
• Connector Mindset: ability to build meaningful relationships at scale
• Systems Thinking: ability to design scalable community models
• Ownership: accountability for outcomes, not just activity

What Success Looks Like:

ALX Nigeria operates one of the most powerful and engaged tech communities in Africa. Success indicators include: 

• Community contributes 50–70% of total enrolments 
• Strong alumni participation and ongoing engagement 
• High and sustained engagement across a 100,000+ member community
• Measurable revenue generated from referrals, partnerships, and hub activities
• Reduced CAC driven by community-led acquisition 
• High utilisation and revenue generation from the ALX Lagos hub 
• Strong volume of user-generated content and community storytelling
• Community recognised as a key driver of ALX Nigeria’s growth, visibility, and impact.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online