Customer Service Support Representative at Vethan Concepts Group Limited

Vethan Concepts Group Limited is a dynamic, multi-disciplinary holding company with interests across diverse industries, including Import and export, Sales and distribution, Technology, Entertainment, Agriculture, Construction and real estate, Consulting. Founded on the principles of innovation, integrity, and impact, we bring together expertise and enterprise to deliver solutions that are future focused and socially responsible. Headquartered in Lagos-Nigeria, Vethan Concepts Group is driven by a bold ambition: to be a catalyst for transformation. Our integrated business model allows us to adapt rapidly, seize opportunities, and create lasting value for stakeholders across sectors and borders.

We are recruiting to fill the position below:

Job Title: Customer Service Support Representative

Location: Ogudu, Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Support Representative plays a key role in coordinating activities across multiple departments to ensure efficient operations and excellent customer satisfaction. This role combines customer relationship management, sales support, and operational coordination.
• The ideal candidate is resourceful, proactive, visionary, and results-driven, with the ability to manage customer relationships, support business development efforts, and contribute to process improvements.

Key Responsibilities
Customer Service & Relationship Management:

• Maintain accurate records of customer interactions, accounts, and documentation
• Handle customer complaints and provide timely, effective solutions
• Build and maintain strong, long-term customer relationships
• Follow up with customers to ensure satisfaction with products and services
• Provide accurate information to prospective and existing clients
• Escalate complex issues when necessary
• Troubleshoot basic product/service-related concerns

Sales & Business Development Support:

• Identify and pursue new business opportunities
• Support lead generation and conversion activities
• Assist in preparing proposals, RFQs, ITTs, quotations, and contracts
• Support sales teams in closing deals and managing client relationships
• Engage customers to understand evolving needs and improve service delivery

Operations & Administrative Support:

• Support operations across the company and its sister companies:
• Maintain proper documentation and filing systems
• Coordinate cross-functional activities and project execution
• Source and engage vendors; negotiate contracts and pricing
• Ensure compliance with company policies and procedures
• Support inventory tracking and procurement planning
• Analyze and improve workflows and operational processes

General Duties:

• Prepare presentations, proposals, invoices, and purchase orders
• Support marketing, sales, and field/project activities
• Collaborate with internal teams (sales, procurement, admin)
• Perform other duties as assigned

Requirements
Educational Qualification:

• Bachelor’s Degree or HND in Business Administration, Marketing, Engineering, or related field

Experience:

• 1–3 years of relevant work experience in customer service, sales support, or operations
• Experience working in a multi-functional or fast-paced environment is an advantage

Skills & Competencies:

• Strong communication and interpersonal skills
• Customer-centric mindset
• Problem-solving and analytical thinking
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to work independently and collaboratively
• Attention to detail and high level of accuracy

Personal Attributes:

• Resourceful and proactive
• Results-driven with a strong sense of ownership
• Adaptable and able to thrive in dynamic environments
• Strong work ethic and integrity
• Team-oriented with leadership potential

Salary and Benefits

• Competitive salary
• Career growth and development opportunities
• Exposure to multiple business functions
• Dynamic and collaborative work environment

Application Closing Date
7th April, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr@vcgl.ng using "Customer Service Support Representative Application" as the subject of the email.