Key Account Manager (Healthtech Logistics) at Lifebank

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria, Ethiopia and Kenya. At LifeBank, we are the technology-led healthcare system for the future.

We are recruiting to fill the position below:

Job Title: Key Account Manager (Healthtech Logistics)

Location: Onipan, Lagos
Employment Type: Full-time
Reports to:Director, Customer Health

Job Summary

• The Key Account Manager will be responsible for managing and growing strategic healthcare and institutional accounts across hospitals, labs, blood banks, and partner facilities.
• The role ensures seamless service delivery, drives revenue growth, strengthens long-term client relationships, and supports life-critical logistics operations that improve patient outcomes.
• This role sits at the intersection of healthcare, logistics, and commercial growth, requiring strong relationship management, operational coordination, and a deep understanding of healthcare delivery ecosystems.

Key Responsibilities
Key Account Management:

• Manage a portfolio of hospitals, diagnostics centers, and healthcare institutions
• Serve as the primary point of contact for all assigned key accounts
• Ensure consistent service delivery and rapid resolution of client issues

Revenue Growth & Retention:

• Drive revenue growth within existing accounts through upselling and cross-selling of services (e.g., logistics, supply chain solutions, emergency fulfillment)
• Achieve monthly/quarterly revenue and retention targets
• Identify new opportunities within assigned accounts and convert them into active business

Client Relationship Management:

• Build and maintain strong relationships with hospital administrators, procurement teams, and clinical stakeholders
• Conduct regular business reviews to assess performance, satisfaction, and service improvement opportunities
• Act as a trusted advisor to clients on supply chain reliability and emergency healthcare logistics

Operational Coordination:

• Liaise with operations, dispatch, pharmacy, lab, and supply chain teams to ensure timely fulfillment of client requests
• Monitor order fulfillment performance and escalate delays or service gaps proactively
• Ensure accurate documentation and compliance with healthcare logistics protocols

Account Strategy & Planning:

• Develop structured account plans for each key client
• Forecast demand and support operational planning for critical supplies (blood, oxygen, medical products, etc.)
• Align account strategies with company growth and impact goals

Data, Reporting & CRM Management:

• Maintain accurate records of all client interactions in CRM systems
• Track key account performance metrics (order volume, fulfillment time, revenue contribution)
• Provide regular reports on account health and growth opportunities

Key Performance Indicators (KPIs)

• Key account retention rate
• Revenue growth per account
• Service level performance (on-time delivery, fulfillment success rate)
• Client satisfaction (CSAT/NPS)
• Number of upsell/cross-sell conversions
• Responsiveness to client escalations

Requirements
Education:

• Bachelor’s degree in Business Administration, Public Health, Supply Chain, or related field

Experience:

• 4–6 years in Key Account Management, Sales, or Client Relationship roles
• Experience in healthcare, logistics, pharmaceuticals, or B2B enterprise services strongly preferred
• Familiarity with hospital procurement systems is an advantage

Skills & Competencies:

• Strong relationship management and stakeholder engagement skills
• Excellent communication and negotiation abilities
• Strong commercial awareness and revenue ownership mindset
• Ability to work in fast-paced, high-pressure environments
• Strong coordination and problem-solving skills across multiple teams
• Proficiency in CRM tools (Salesforce, HubSpot, or similar)

Personal Attributes:

• High sense of urgency (critical in healthcare logistics)
• Strong ownership mindset
• Detail-oriented and highly organized
• Empathetic and client-focused
• Calm and effective under pressure
• Passionate about improving healthcare outcomes

Salary
N300,000 - N350,000 monthly. 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV / Resume to: team@lifebank.ng using the job title as the subject of the mail.