Customer Experience & Operations Officer at Work In Nigeria

Work in Nigeria is a talent recruitment and headhunting company based in Lagos Nigeria. Our overall goal is to redefine the recruitment sector by sourcing, shortlisting and placing suitable and top-notch talent in for our client’s businesses. We provide top notch and streamlined recruitment and candidate placement services on a permanent, contractual and interim basis across all grade levels and sectors. At Work In Nigeria, we also provide employability and career advisory support to individuals and career professionals who require expert coaching and guidance with making career decisions.

We are recruiting to fill the position below:

Job Title: Customer Experience & Operations Officer

Location: Eti Osa, Lagos
Employment Type: Full-time

Key Responsibilities
Client Experience Management:

• Serve as the first point of contact for clients across all communication channels (email, phone, WhatsApp, and in-person interactions).
• Ensure all client communications are professional, timely, and aligned with the Oak & Teak brand experience.
• Schedule and coordinate consultations, site visits, and project meetings.
• Maintain consistent follow-up with clients throughout project timelines.
• Address client inquiries, concerns, and feedback with tact and professionalism.

Project Coordination Support:

• Support the design and project teams by coordinating project documentation, timelines and deliverables.
• Assist with preparing and sending proposals, invoices, and project briefs.
• Maintain organized digital records of all client communications and project files.

Operations & Administrative Support:

• Coordinate internal communication between design, procurement, and site teams.
• Assist in managing vendor communications and delivery schedules.
• Maintain operational systems that track project timelines, budgets, and client deliverables.
• Support the implementation of internal processes to improve efficiency.

Client Relationship Management:

• Build and maintain strong relationships with clients by ensuring a white-glove service experience.
• Manage post-project follow-ups and ensure client satisfaction.
• Support the company in maintaining long-term client relationships and referrals.

Required Skills & Qualifications

• Bachelor’s Degree in Business Administration, Hospitality, Communications, or related field.
• 3–5 years experience in customer service, client relations, operations, or luxury service environments.
• Experience in interior design, architecture, real estate, hospitality, or luxury services is an advantage.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High level of discretion and professionalism when dealing with high-profile clients.
• Proficiency in Microsoft Office, Google Workspace, and project management tools.
• Ability to manage multiple priorities in a fast-paced environment.

Key Competencies:

• Exceptional attention to detail
• Client-focused mindset
• Strong coordination and administrative skills
• Professional etiquette and discretion
• Ability to anticipate client needs
• Problem-solving and conflict resolution.

Salary
N250,000 monthly.

Application Closing Date
30th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: favour@workinnigeria.org using the Job Title as the subject of the email.