Customer Service Representative at Puff & Glaze Limited

Puff and Glaze Limited is a one stop shop for all culinary needs, dedicated to delivering exceptional customer experiences through our sub-brands. Each distinct brand has been meticulously crafted to cater to diverse palates, occasions, and preferences, while consistently upholding our unwavering commitment to: Quality: Utilizing only the finest ingredients and adhering to rigorous culinary standards; Excellence: Striving for continuous innovation and improvement in our offerings and services; Unmatched Service: Providing personalized attention, prompt responsiveness, and exceptional hospitality to every client and guest. By maintaining this tripartite focus, we aim to establish Puff and Glaze Limited as the premier culinary destination for discerning individuals and organizations seeking unforgettable culinary experiences.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Gbagada, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive and customer-focused Customer Support Representative with prior experience in the food, hospitality, or event industry.
• The successful candidate will be responsible for managing customer inquiries, processing orders, coordinating with kitchen and logistics teams, and ensuring a smooth and satisfactory customer experience from order placement to delivery.
• This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced, service-oriented environment.

Key Responsibilities
Customer Communication:

• Respond promptly to customer inquiries via phone, WhatsApp, email, and social media platforms
• Provide accurate information about products, pricing, delivery timelines, and company policies
• Handle customer complaints and escalate issues appropriately to ensure timely resolution

Order Management:

• Receive, confirm, and document customer orders accurately
• Coordinate order details with kitchen, production, and delivery teams
• Follow up with customers to confirm satisfaction after order fulfillment

Client Relationship Management:

• Build and maintain strong relationships with repeat customers and corporate clients
• Maintain professionalism and empathy when handling customer concerns or urgent requests

Operational Support:

• Assist in tracking daily orders, event bookings, and special requests
• Ensure all customer interactions are logged and documented for reference and reporting.

Required Qualifications and Experience

• 2–4years’ experience in customer service within the food, hospitality, catering, or event industry
• Proven experience handling high volumes of customer interaction in a fast-paced environment
• Familiarity with order coordination, event bookings, or restaurant operations is highly desirable

Skills and Competencies:

• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and remain organized under pressure
• High level of professionalism, patience, and attention to detail
• Proficiency in using WhatsApp Business, email, spreadsheets, and basic office software.

Work Environment and Expectations:

• The role is on-site and requires close coordination with kitchen, production, and logistics teams
• The candidate must be available to respond to customer needs during peak business periods, including weekends or event days when required.

What We Offer

• Competitive salary
• Opportunity to work in a growing food and hospitality brand
• Supportive team environment
• Exposure to corporate, social, and event-based clientele.

Application Closing Date
18th April, 2026.

How To Apply
Interested and qualified candidates should send their CV and cover letter to: hr@puffandglaze.com using the Job Title as the subject of the mail.