Business Operations Manager at Medbury Medical Services

Medbury is a Corporate Health Advisory & Management company which provides assistance to organisations that enables them achieve their Workplace Health and Wellness goals. We provide a holistic “end to end”service that covers all health needs within the workplace. We are a one stop shop for all you company healthcare needs.

We are recruiting to fill the position below:

Job Title: Business Operations Manager

Location: Nigeria (Multi-site – Across Clinic Locations)
Employment Type: Full-time
Seniority Level: Senior Management

Job Summary

• We are seeking an experienced and results-driven Business Operations Manager to lead the operational, financial, and commercial performance of our clinic network across Nigeria.
• This role is critical to driving revenue growth, operational efficiency, service standardization, and network expansion across multiple locations.
• The ideal candidate will combine strong business acumen with deep healthcare operations experience and a proven ability to scale multi-site healthcare services.

Key Responsibilities
Operations & Network Performance:
Oversee day-to-day operations across all clinic locations

• Standardize processes, SOPs, and service delivery models
• Drive operational efficiency, productivity, and utilization
• Ensure consistent, high-quality patient experience.

Revenue Growth & Commercial Strategy:

• Own and drive revenue targets across the clinic network
• Identify and execute growth opportunities (corporate clients, diagnostics, wellness services)
• Drive cross-selling and upselling initiatives
• Collaborate with business development teams to convert pipeline to revenue.

Financial Management:

• Manage full P&L for the clinic network
• Optimize cost structures, pricing models, and service margins
• Monitor cost-to-revenue ratios and profitability
• Implement performance dashboards and reporting systems.

Leadership & Team Management:

• Lead clinic managers, regional supervisors, and operations teams
• Build a high-performance and accountable culture
• Drive staff training, development, and productivity
• Align workforce planning with business growth

Quality, Compliance & Governance:

• Ensure compliance with all healthcare regulations and standards
• Maintain audit readiness across all clinics
• Enforce quality assurance and patient safety protocols.

Process Improvement & Digital Transformation:

• Improve workflows and eliminate inefficiencies
• Implement systems for patient flow, reporting, and analytics
• Drive automation and data-driven decision-making

Customer Experience:

• Enhance patient and corporate client experience
• Improve retention and lifetime value
• Manage escalations and resolve service issues
• Maintain high satisfaction and NPS scores.

Strategic Growth & Expansion:

• Lead new clinic rollout and expansion initiatives
• Identify new markets and partnership opportunities
• Develop scalable operating models for growth.

Key Performance Indicators (KPIs)

• Revenue growth and profitability
• Clinic utilization and operational efficiency
• Customer satisfaction and retention rates
• Compliance and quality standards
• Staff productivity and engagement.

Requirements
Education:

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field
• MBA, MHA, or MPH is an added advantage

Experience:

• 8–12 years’ experience in healthcare operations
• Proven experience managing multiple healthcare locations or networks in Nigeria.

Strong track record in:

• Scaling operations
• Driving revenue growth
• Managing large teams.

Technical Skills:

• Strong financial and P&L management skills
• Experience with multi-site operations
• Knowledge of diagnostics, wellness, and occupational health services
• Data analysis and performance tracking expertise

Core Competencies:

• Strong leadership and execution skills
• Strategic thinking with hands-on approach
• High level of accountability and ownership
• Excellent stakeholder and people management skills
• Commercial and results-driven mindset.

Ideal Candidate:

• Has managed a chain of clinics, diagnostic centres, or HMO network
• Understands both healthcare delivery and business performance
• Has directly driven revenue growth
• Comfortable overseeing multiple locations simultaneously.

Application Closing Date
19th April, 2026.

How to Apply
Interested and qualified candidates should send their CV to: talentsourcingmms@gmail.com using the job title as the subject of the mail.