Call Centre MIS Executive at Skipper Eye-Q Hospitals Nigeria Limited

Skipper Eye-Q Super Speciality Eye Hospital is an International Eye Hospital chain with 30 locations in India and 4 in Nigeria, handling all types of Eye Surgeries such as Cataract, Retina, Glaucoma, presbyopia, cornea, squint, refractive error,and other vision problems, and having treated 10+ million patients. Our patients get the same treatment in Nigeria as in the US, UK, and India. We are 19 Years in Eye Care and HMO Empanelled Hospitals

We are recruiting to fill the position below:

Job Title: Call Centre MIS Executive

Location: Victoria Island, Lagos
Employment Type: Full-time

Description

• A Call Centre MIS (Management Information System) Executive will be responsible forcollecting, analyzing, and reporting call center performance data, such as SLA compliance, call volumes, and agent productivity.
• They ensure data accuracy, create daily/monthly reports, and use tools like Excel to provide actionable insights for improving operational efficiency.

Key Responsibilities

• Reporting & Analytics: Preparing daily, weekly, and monthly performance reports (e.g., Average Handling Time, Abandonment Rate, Agent Utilization) for management.
• Data Validation: Ensuring the accuracy and integrity of data collected from multiple sources.
• SLA Monitoring: Tracking Service Level Agreements (SLA) to ensure contractual obligations are met.
• Process Automation: Using VBA, Macros, and advanced Excel to automate repetitive reporting tasks.
• Trend Analysis: Analyzing data to identify operational bottlenecks and forecasting call volumes for workforce planning.

Requirements

• Education: A Degree in Computer Science, Statistics, or a related field is often preferred, though not always required.
• Experience: Previous experience as an MIS executive or data analyst, ideally within a BPO/call center environment.
• Technical Skills: Expert knowledge of MS Office (especially Advanced Excel, formulas, PivotTables, and VBA/Macros).
• Analytical Skills: Strong analytical capabilities to interpret complex data and provide insights.
• Communication: Ability to present technical data in a clear format to management.

Key Tools:

• Advanced MS Excel (VBA, Macros).
• Call center CRM software/dialers.
• Data visualization tools (e.g., Power BI, Tableau).

Application Closing Date
30th April, 2026.

How to Apply
Interested and qualified candidates should send their updated CV to: skippereyeqhospitals@gmail.com using the Job title as the subject of the email.