Customer Service Executive at LVTOPSUN New Energy Company Limited

LVTOPSUN (Guangdong LVTOPSUN New Energy Co., Ltd.) isa professional Chinese manufacturer specializing in the research, development, production, sales, and service of lithium-ion energy storage batteries and systems, particularly for home and commercial use, offering solutions like LiFePO4 batteries, battery packs, and energy storage containers. Established in 2008, they focus on high-quality, safe, long-lasting products for solar energy integration, with business in over 50 countries.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Amuwo Odofin, Lagos
Employment Type: Full-time

Job Summary

• In Nigeria’s growing renewable energy sector, a Customer Service Executive for a solar battery and inverter company acts as a critical link between technical sales and long-term customer satisfaction.

Key Responsibilities

• Responding promptly to inquiries via phone, WhatsApp, and email regarding solar inverter and battery issues from customers.
• Coordinating Engineers (After Sales) to resolve customers’ technical issues promptly.
• Managing customer orders, ensuring accurate data entry into systems, and coordinating with logistics teams for timely delivery.
• Providing basic troubleshooting for systems (e.g., explaining inverter codes or battery discharge rates) and escalating complex technical issues to engineers.
• Investigating and resolving complaints related to equipment performance, billing discrepancies, or supply delays professionally.
• Identifying opportunities to recommend battery upgrades or higher-capacity inverters to existing clients during support interactions.
• Proactively following up with customers post-installation to gather feedback and ensure system performance.
• Maintaining detailed records of all interactions and support tickets

Education

• BSc in Business Admnistration, Communications, or Social Sciences.
• Minimum of 3 years working experience in customer service, preferably within the renewable energy or technology sectors

Skills:

• Familiarity with solar industry terminology, including lithium battery lifecycles and inverter load capacities.
• High empathy, problem-solving abilities, and the capacity to simplify technical information for non-technical customers.
• Fluency in English; proficiency in local languages like Hausa, Yoruba, or Igbo is often required for broader market reach.
• Proficiency in Microsoft Office Suite

Application Closing Date
11th May, 2026.