Customer Care Representative at College Migration Limited

College Migrationis an education-tech platform that helps students easily find, apply to, and secure admission into universities abroad - all in one place.

College Migration Limited is an artificial intelligence website that allows applicants automatically pick institutions, and select a course, we have over 1000 institutions across Canada, the UK, the USA, Poland, and Australia. With these AI websites, applicants get automated responses directly from the universities or colleges, reading admission acceptance or rejection within the 2-4 days.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager

Location: Abule Egba, Lagos
Employment Type: Full-time

Responsibilities

• Oversee the interactions between customers and key team members.
• Use CRM and ERP systems to manage relationships internally and externally.
• Development and nurturing of customer retention plan.
• Oversee and manage all existing and unsatisfied clients.
• Supervise all activities related to our maintenance services.
• Developing plans that will ensure high profitability for our maintenance activities.
• Creating and maintaining documentation on processes, policies, application configuration and help-related matters.
• Analyzing data and creating reports for insights into team operations and productivity.
• We are reaching out to big industry players in fish importation.
• Drafting and executing a robust after-sales maintenance plan that will woo big players in the fishery industry into the Organization’s maintenance/service net.
• Ensuring 0 tolerance to customer dissatisfaction.
• For gender equality, qualified female candidates are encouraged to apply
• Advise clients on visa options, requirements, and procedures
• Assist in preparing and reviewing visa application documents
• Ensure compliance with embassy and immigration regulations
• Track application progress and provide updates to clients
• Maintain strong relationships with clients and partners
• Handle complex cases and provide tailored solutions
• Meet assigned targets and performance metrics

EducationalQualifications

• First Degree in Social Sciences, Economics, Marketing with 3 - 5 years of experience.

Skills:

• Attention to Detail
• Proven customer support experience.
• Ability to multi-task, prioritize and manage time effectively.
• Familiar with CRM and ERP systems and practices.
• Strong phone contract handing skills and active listening.
• Resolving Conflicts.
• Data management understanding.

Salary
N100,000 monthly.

Application Closing Date
28th April, 2026.