Operation Analyst at Workforce Group

At Workforce Group, we go beyond narrowly defined client issues, beyond conventional wisdom, beyond the expected, to create opportunities for our clients, candidates, colleagues, collaborators, and community.

Through a network of diversified but highly complementary lines of business, we have helped some of the most important and exciting organisations on the continent find the critical talent, access cutting-edge advice, and get the innovative support they require to grow in a challenging market.

We are recruiting to fill the position below:

Job Title: Operation Analyst

Location: Lagos 
Employment Type: Full-time

Description

• We are seeking a highly organized and proactive Operations Analyst to join our Operations Excellence team. Unlike a traditional back-office analyst, this role is "boots on the ground" for our telematics and physical operations.
• You will be responsible for the real-time health of our fleet, ensuring that our material handling equipment is utilized efficiently and that our frontline teams are meeting strict operational standards.
• The ideal candidate is a disciplined problem-solver who can spot a "dropped ball" before it affects the client and has the backbone to enforce operational strategy.

Key Responsibilities

• Act as the primary administrator for the Service Order application. You will ensure technical team create work orders for all maintenance and operational issues, ensuring high data integrity.
• Monitor the status of all open tickets. You are responsible for following up with technical teams to ensure issues are closed out within established Service Level Agreements (SLAs).
• Provide continuous monitoring of material handling equipment (MHE) and telematics via Linde Connect software.
• Translate telematics alerts into actionable work orders, ensuring that "dropped balls" are eliminated through clear digital trails.
• Hold frontline and maintenance teams accountable for updating ticket statuses, ensuring that the "story" of every asset is accurately captured in the system.
• Generate weekly reports on ticket aging, resolution times, and recurring equipment issues to help leadership "pattern" business needs.
• Coordinate with the warehouse to ensure parts used in work orders are properly logged and accounted for.

Qualifications
Compulsory:

• BSc / HND in Computer Science, Statistics, Engineering, or a related field.
• Proficiency in Microsoft Office applications (specifically Excel for tracking and Outlook for coordination).
• Knowledge of CRM, ERP, or CMMS ticketing platforms (e.g., SAP, Jira, or similar).

Experience Required:

• 2+ years of professional experience in a similar role.
• Proven experience using Service Order or CMMS (Computerized Maintenance Management Systems) software (e.g., SAP, Jira, or custom ERP ticketing).
• Hands-on experience with Power Automate to build automated workflows and process integrations.

Application Closing Date
30th April, 2026. 

How to Apply
Interested and qualified candidates should send their CVs to: executivesearch@workforcegroup.com using the job title as the subject of the mail.