IT Technician at Workforce Group

At Workforce Group, we go beyond narrowly defined client issues, beyond conventional wisdom, beyond the expected, to create opportunities for our clients, candidates, colleagues, collaborators, and community.

Through a network of diversified but highly complementary lines of business, we have helped some of the most important and exciting organisations on the continent find the critical talent, access cutting-edge advice, and get the innovative support they require to grow in a challenging market.

We are recruiting to fill the position below:

Job Title: IT Technician

Location: Lagos
Employment Type: Full-time

Description

• We are is seeking a proactive and customer-focused IT Technician to provide first-line technical support.
• The successful candidate will diagnose and resolve IT incidents, perform hardware/software installations, and deliver reliable end-user assistance both remotely and onsite.

Key Responsibilities

• Provideremote first-line supportfor incidents and service requests
• Install, configure, and customizesoftware and hardware
• Set up and maintainPCs, printers, and peripherals
• Performhardware and software fault diagnosisand troubleshooting
• Deliver basic administrative support acrossWindows desktop environments
• SupportWindows Server platformsat an entry level
• Participate IT projectsand rollouts
• Maintainaccurate, detailed ticket notesin the ticketing/PSA system
• Produce and updatetechnical documentation
• Adhere to operational and administrative processes
• Work effectivelyindependently and within a team
• Be available forafter-hours supportwhen necessary
• Identify, prioritize, andescalate incidents appropriately.

Qualifications
Compulsory:

• Secondary School Certificate (WAEC/NECO or equivalent)
• MCSE or equivalent diploma/certification
• Reliable means of transportation.

Experience Required:

• Minimum 3 year experiencein Desktop / IT Support
• Exposure todesktop hardware and Microsoft software environments
• Basic understanding ofWindows desktop and server operating systems
• Familiarity withperipheral installation and troubleshooting
• Basic networking knowledge (LAN / Ethernet)
• Exposure toVoIP / SIP(preferred)
• Experience withticketing systems(beneficial).

Application Closing Date
27th April, 2026.